More information:

The links below point to important information you and your healthcare providers will need to be aware of when using NASH PKI organisation certificates in production.   

Software Vendor Welcome Pack

On this page you will find the latest Software Vendor Welcome Pack.

The Welcome Pack includes the latest versions of the following:

On this page you will find the latest version of the document, My Health Record Managing your B2B software in production. 

This document is intended for B2B software vendors.

It outlines the process for liaising with the My Health Record System Operator (SO) about production incidents and events requiring notification to the SO, such as changes and upgrades to software that connects to the My Health Record system.

It covers areas such as definitions, incident management and software changes and upgrades.

HI Service:

The table below highlights the key differences between a CIS and CSP software:

A list of organisations involved with digital health in Australia

The Australian Digital Health Agency provides sample code to assist software development and integration with the Healthcare Identifiers Service and the My Health Record system. Most sample code is available in .NET and Java. To see the full list, please visit the eHealth Reference Platform section on the Australian Digital Health Agency website or GitHub.

The Health Identifier and PCEHR System (HIPS) is an interface service designed originally for health systems, particularly within hospitals. Different healthcare systems can be connected to share data using HIPS to pass information back and forth. Find out more: 


Expired testing certificates can be resolved by contacting OTS Helpdesk [email protected]

A contracted service provider (CSP) in the My Health Record system is an organisation that provides technology services or health information management services relating to the My Health Record system to a healthcare provider organisation, under contract to that organisation.

If you offer an instance of software for one or more healthcare providers to access the My Health Record, then you need to register as a CSP, and your software will need to be CSP Software.

Links to key My Health Record websites

By operation of the Public Governance, Performance and Accountability (Establishing the Australian Digital Health Agency) Rule 2016, on 1 July 2016, all the assets and liabilities of NEHTA will vest in the Australian Digital Health Agency. In this website, on and from 1 July 2016, all references to "National E-Health Transition Authority" or "NEHTA" will be deemed to be references to the Australian Digital Health Agency. PCEHR means the My Health Record, formerly the "Personally Controlled Electronic Health Record", within the meaning of the My Health Records Act 2012 (Cth), formerly called the Personally Controlled Electronic Health Records Act 2012 (Cth).

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