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Please follow these steps to register your software product with the MHR SVT environment. This is applicable for new products connections or conformant software enhancements.

1. Register for access to the My Health Record system

  • Contact Services Australia Developer Support: [email protected] to inform them that you are wishing to register your product for initial connection with the My Health Record system or are implementing enhancements to your connected product.

2. Review the My Health Record system Welcome Pack (for initial product connection)

  • Please review the My Health Record system Welcome Pack containing:
    • Guide to the My Health Record system connection process 
      • Explains the steps required for a CIS/CSP vendor to connect their software to the My Health Record system production environment
    • Software vendor product details form
      • Information about you, your organisation and your product. This information is used grant access to the test environment and to construct test cases
    • *Conformance vendor declaration form
      • A declaration of conformance against the conformance profiles and specifications of your CIS/CSP software, including the Vendor Deed Poll. The Vendor Deed Poll outlines a number of operational obligations to which you must agree when connecting a software product to the My Health Record system
    • Instructions for completing the conformance declaration form 
    • My Health Record system vendors contacts list
      • Support channels for various scenarios and stages of software development, including once your software is in production

Note: * the My Health Record Conformance Vendor Declaration form and its supporting document will only be required once you have completed development and testing.

If you have feedback on this kit, please email [email protected] with the subject line: My Health Record welcome pack.

3. Plan the scope of your My Health Record Implementation

In step 4 below, you will be required to complete and return the My Health Record Software Vendor Product Details form to the Services Australia which describes your scope.

The following table describes the My Health Record functionalities and their relevance to various Healthcare sectors.

My Health Record Functionalities

✓✓ Highly Recommended     ✓ Recommended

Uploading GP  Pharmacy  Pathology Diagnostic 
Shared Health Summary ✓✓        
Event Summary ✓✓     ✓✓
eHealth Prescription Record ✓✓        
eHealth Dispense Record   ✓✓      
eHealth Pathology Report     ✓✓    
eHealth Diagnostic Imaging Report       ✓✓  
Viewing GP Pharmacy Pathology Diagnostic
Health Record Overview ✓✓
Medicare Overview ✓✓ ✓✓
eHealth Pathology Report View ✓✓ ✓✓ ✓✓
eHealth Diagnostic Imaging Report View ✓✓ ✓✓ ✓✓
eHealth Prescription & Dispense View ✓✓ ✓✓ ✓✓
eHealth Medicines View ** ✓✓ ✓✓ ✓✓

** The eHealth Medicines View is not a document that is uploaded by clinical information software. It can only be downloaded via the document list.

For GP desktop software, please also read about the Practice Incentives Program. Learn more

4. Complete and return the My Health Record system Welcome Pack forms

When completed, you should return the Software Vendor Product Details Form and the Application to Request a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) Test Certificate to Services Australia
Developer Support: [email protected]

5. Obtain your test HPI-I, HPI-O or CSP NASH PKI certificates

Obtaining HPI-I, HPI-O, or CSP test certificates is a pre-requisite for gaining access to the My Health Record Software Vendor Test (SVT) environment.

NASH PKI test certificates will allow you to develop and test the workflow of your product by facilitating:

  • authentication to the test environment for the My Health Record system (healthcare providers utilise NASH PKI organisation certificates to authenticate in the production environment); and
  • testing the sending and receiving of secure messages.

The test certificates cannot be used in production or any other online program. Software vendors are bound by the terms and conditions of the licence agreed to when applying for a NASH PKI test kit.

The NASH PKI test kit contains the following certificates:

  • an active test NASH PKI organisation certificate for Healthcare Provider Organisations for two test organisations
  • a revoked test NASH PKI certificate for Healthcare Provider Organisations for a test organisation, if requested, and
  • an active test NASH PKI certificate for Supporting Organisations for a test organisation, if requested.

Test organisation names will vary in different test kits. Any healthcare identifiers embedded in the certificates are test healthcare identifiers only. Test certificates are valid for two years.

NASH Organisation Certificate Tracker

The NASH Organisation Certificate Tracker is a simple tool for listing the expiration dates of NASH PKI certificates for healthcare provider organisations. The software package contains the installer for the tool, a number of complementary software components and the software licence terms and conditions for both the NASH Organisation Certificate Tracker and incorporated third-party software.