ARCHIVED NOTICES
My Health Record interruption to services now resolved
10 February 2023
Earlier today My Health Record experienced an interruption to services that impacted both health care providers and to a lesser extent consumers. The incident has now been resolved.
We apologise for the inconvenience and thank you for your patience.
Services Australia advice: Australia Day Public Holiday - OTS and SVT environment availability
Services Australia advises that there will be a change in the availability of the Online Technical Support (OTS) teams for the upcoming Australia Day public holiday on Thursday 26 January 2023.
- The OTS Support Desk will not be available. The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.
- The Developer Liaison team will not be available.
- The OTS Product Integration team will not be available.
The SVT environment will be available but unsupported on Thursday 26 January 2023.
Should you have any queries regarding this advice please contact the Developer Liaison team at [email protected]
Services Australia advice: OTS and SVT environment for holiday season and New Year 2022/2023
Please be advised of the following arrangements for the Online Technical Support (OTS) teams, and the Software Vendor Test (SVT) environment during the Christmas and New Year period:
Online Technical Support
The Product Integration, Technical Support Desk and Developer Liaison teams will be unavailable as of COB Thursday 22 December 2022 and will return Tuesday 3 January 2023. The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.
The Health Systems Developer Portal and Developer Testing Support System will be available but unsupported from Friday 23 December 2022 to Monday 2 January 2023 inclusive.
SVT Environment
Please refer to the table below:
| Day |
Date |
Vendor environment availability |
|
Thursday
|
22/12/2022
|
Available
|
|
Friday
|
23/12/2022
|
The vendor environment will be available from
8.30am to 11:00pm (AEDT) daily,
however will be unsupported throughout this period
|
|
Saturday
|
24/12/2022
|
|
Sunday
|
25/12/2022
|
|
Monday
|
26/12/2022
|
|
Tuesday
|
27/12/2022
|
|
Wednesday
|
28/12/2022
|
|
Thursday
|
29/12/2022
|
|
Friday
|
30/12/2022
|
|
Saturday
|
31/12/2022
|
|
Sunday
|
1/01/2023
|
|
Monday
|
2/01/2023
|
|
Tuesday
|
3/01/2023
|
Available
|
Should you have any queries regarding this advice please contact the Developer Liaison team at [email protected].
Online Technical Support would like to take this opportunity to wish you and your family all the best for this holiday season and for the New Year.
My Health Record Release 14 Go-Live - Production Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Production environment on Thursday 25 August 2022. At this time, the Production environment will be upgraded with the Release 14 codebase.
This upgrade focuses on Application product upgrades, Security and functional updates including enabling access of My Health Record via myGov (green) and the myGov Beta (blue), updates to National Consumer Portal (NCP) and Admin Portal (AP) to improve readability and remove 'consent' tick box, which is no longer required, and enhancement to control disconnected HPI-Os.
During the release, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Services Australia advice: Scheduled maintenance in production environment - 15 & 16 August 2022
Services Australia advises that scheduled maintenance will be performed on the production environment from 8.00pm Monday 15 August to 3.00am Tuesday 16 August (AEST).
No outage is expected to occur during this period.
Should you have any queries regarding this advice, please contact the Developer Liaison team at [email protected].
My Health Record Planned Maintenance - Production Environment
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Production environment on Thursday 7 July 2022 (AEST). During this maintenance activity, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Services Australia advice: Team name change from DevSupport to Developer Liaison
Services Australia advise that the Developer Support team has changed names and is now known as Developer Liaison.
Their email address has changed from [email protected] to [email protected] effective immediately.
During this transition period you will still be able to send emails ‘devsupport’ but please distribute this notice to all of your staff members who contact them.
Services Australia advice: Queens Birthday Public Holiday - OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Online Technical Support and Developer Support teams on the upcoming Queens Birthday Public Holiday (except QLD and WA) on Monday 13 June 2022.
- The OTS Product Integration and Helpdesk teams will not be available.
- The Developer Support team will not be available.
- The OTS Helpdesk phone number 1300 550 115 will be diverted to the on-call number for critical production issues for Eclipse and Easyclaim only.
The vendor environment will be available between 7:30am and 11:00pm (AEST) but unsupported during this public holiday.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Services Australia advice: Reconciliation Day Public Holiday – OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams on the upcoming Reconciliation Day Public Holiday on Monday 30 May 2022.
- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEST).
- The Developer Support team will not be available.
- The OTS Product Integration team will not be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Services Australia advice: Renewing the TLS server certificate update - 4 May 2022
Services Australia will be renewing the TLS server certificate for the https://www3.medicareaustralia.gov.au endpoint on Wednesday 4 May at 8pm. The Certificate Authority is not changing therefore no user impact is expected. Please be aware of the change and optionally perform any verification you require to ensure your software continues to function correctly after the renewal takes place.
Should you have any questions about this advice, please contact the Developer Support team at [email protected]
Services Australia advice – ANZAC Day Public Holiday 2022
Please be advised that the OTS Helpdesk, OTS Product Integration and Developer Support teams will be unavailable on Monday 25 April 2022 due to the ANZAC Day public holiday.
The vendor environment will be available but unsupported.
Our standard out-of-hours contacts and emergency procedures will continue to operate during this time.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Services Australia advice: Public Holiday – Monday 14 March 2022
Please be advised that there is a Public Holiday scheduled on Monday 14 March 2022 for ACT, Victoria, South Australia and TAS.
- The OTS Product Integration and Helpdesk teams will not be available.
- The Developer Support team will not be available.
- The OTS Helpdesk phone number 1300 550 115 will be operating as per normal from 8.30am to 5pm AEDT
The vendor environment will be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
My Health Record Release 13.1 Go-Live - Production Environment
We have rescheduled the My Health Record Release 13.1 deployment to Friday, 11 March 2022.
Please find below the details for the deployment:
My Health Record Release 13.1
Date: Friday, 11 March 2022
Full Change Window: 7:00 AM, 11 March 2022 – 2:00 AM, 12 March 2022 (AEDT)
Critical Upgrade Activity: 7:30 AM – 7:45 PM (AEDT) 11 March 2022
During the release, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
**RESCHEDULED** My Health Record Release 13.1 Go-Live - Production Environment
Please be advised our My Health Record Release 13.1 deployment has been rescheduled due to the unplanned technical impediment, deployment is now scheduled for Friday 25 February 2022.
Please find below the details for the deployment:
My Health Record Release 13.1
Date: Friday 25 February 2022
Full Change Window: 7:00 AM, 25 February 2022 – 2:00 AM, 26 February 2022 (AEDT)
Critical Upgrade Activity: 7:30 AM – 7:45 PM (AEDT) 26 Feb 2022 (AEDT)
During the release, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
My Health Record Release 13.1 Go-Live - Production Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Production environment on Thursday 24 February 2022. At this time, the Production environment will be upgraded with the Release 13.1 codebase.
This upgrade focuses on security and functional updates including functionality for clinical information systems software develops to subtype event summaries, discharge summaries and specialist letters on upload to My Health Record. These software enhancements will be very useful for healthcare providers, who will then be able to see subtype in their clinical information system and easily identify documents relevant to a particular episode of care.
During the release, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
My Health Record Release 13.0.1 Go-Live - Production Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Production environment on Thursday 27 January 2022. At this time, the Production environment will be upgraded with the Release 13.0.1 codebase.
This upgrade focuses on security and functional updates including an update to the COVID-19 Dashboard, which would provide COVID-19 booster dose administration information and alerts as well as updates to the National Consumer Portal (NCP) and National Provider Portal (NPP) to allow users exempt from/allergic to COVID-19 vaccines to access the COVID-19 digital certificate.
During the release, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Read more: https://developer.digitalhealth.gov.au/sites/default/files/my-health-record-release-13.0.1-production-vendor-release-notes-v1.0.pdf
Resolved - My Health Record Production environment
An issue had been identified in the My Health Record Production environment resulting in errors when attempting to transact with the My Health Record system.
A workaround was implemented and the Agency has now resolved the original issue.
Updated: Tuesday, 18 January 2022 12:16 PM
Posted: Monday, 17 January 2022 12:44 PM
Services Australia advice: Developer Support, OTS and SVT environment for Christmas and New Year period 2021/2022
Please be advised of the following arrangements for the Developer Support and Online Technical Support (OTS) teams, and the Software Vendor Test (SVT) environment during the Christmas and New Year period:
OTS and Developer Support
The Developer Support, OTS Product Integration and OTS Support Desk teams will be unavailable as of COB Thursday 23 December 2021 and will return Tuesday 4 January 2022. The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.
The Health Systems Developer Portal and Developer Testing Support System will be available but unsupported from 20 December 2021 to 7 January 2022. Any technical issues that arise will not be investigated until 10 January 2022.
SVT Environment
Please refer to the table below:
| Day |
Date |
Vendor environment availability |
| Thursday |
23/12/2021 |
Available |
| Friday |
24/12/2021 |
The vendor environment will be
available from
8.30am to 11:00pm (AEDT) daily,
however will be unsupported
throughout this period |
| Saturday |
25/12/2021 |
| Sunday |
26/12/2021 |
| Monday |
27/12/2021 |
| Tuesday |
28/12/2021 |
| Wednesday |
29/12/2021 |
| Thursday |
30/12/2021 |
| Friday |
31/12/2021 |
| Saturday |
1/01/2022 |
| Sunday |
2/01/2022 |
| Monday |
3/01/2022 |
| Tuesday |
4/01/2022 |
Available |
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Developer Support and Online Technical Support would like to take this opportunity to wish you all a happy and safe Christmas and New Year period.
My Health Record Release 13 Go-Live - Production Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Production environment on Thursday, 25 November 2021. At this time, the Production environment will be upgraded with the Release 13 codebase.
This upgrade focuses on security and functional updates including the COVID-19 Dashboard, immunisation history statement and COVID-19 digital certificate HTTP code adjustments.
During the release, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Read more: https://developer.digitalhealth.gov.au/sites/default/files/my-health-record-release-13-production-vendor-release-notes-v1.0.0.pdf
My Health Record Release 12.2.1 Patch Release System Upgrade
The My Health Record system production environment will be upgraded on 30 September 2021.
The attached release notes cover details of the changes and outline changes to vendor systems, where required.
This upgrade includes a change to the notifications and on-screens alerts in National Consumer Portal (NCP), the National Provider Portal (NPP) and B2B, and International COVID-19 Vaccination Certificate (ICVC) Information Text.
During the release, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Read more: my-health-record-release-12.2.1-production-vendor-release-notes-v1.0.0.pdf
**RESOLVED**Priority 1 incident communication to Production Vendors - Production Incident Resolved
The System Operator would like to advise that the earlier reported outage of My Health Record system Production environment service has been restored.
During the outage of service, software vendors were experiencing failures with accessing MHR transactions in the Production environment.
This service outage commenced at 10:00 AM 13 September 2021 AEST.
This service outage has been resolved at 1:46 PM 13 September 2021 AEST.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Priority 1 Incident – My Health Record System Production environment
The System Operator is investigating an issue where the My Health Record system Production environment is experiencing an outage of service, and apologises for any inconvenience this may cause.
During the outage of service, software vendors would be experiencing failures with accessing MHR transactions in the Production environment.
This service outage commenced at 10:00 AM 13 September 2021 AEST.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
My Health Record Release 12.2 system upgrade
The My Health Record system production environment will be upgraded on 26 August 2021.
The release notes cover details of the changes and outline changes to vendor systems, where required.
During the release, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
My Health Record Release 12.1 system upgrade
The My Health Record system production environment will be upgraded on 23 June 2021.
The release notes cover details of the changes and outline changes to vendor systems, where required.
During the release, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Services Australia Advice **Amendment** Queens Birthday Long Weekend
Please be advised that there is an amendment to the availability of the vendor environment on the upcoming Queens Birthday Public Holiday on Monday 14 June 2021.
- The OTS Product Integration and Helpdesk teams will not be available.
- The Developer Support team will not be available.
- The OTS Helpdesk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.
The vendor environment will be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Services Australia advice: Reconciliation Day Public Holiday - OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams on the upcoming Reconciliation Day Public Holiday on Monday 31 May 2021.
- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEST).
- The Developer Support team will not be available.
- The OTS Product Integration team will not be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Services Australia advice: ANZAC Day Public Holiday - OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams on the upcoming ANZAC Day Public Holiday on Monday 26 April 2021.
- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEST).
- The Developer Support team will be available during business hours, however with limited staff available.
- The OTS Product Integration team will not be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Services Australia advice: Canberra Day Public Holiday – OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams over the upcoming Canberra Day public holiday on Monday 8 March 2021.
- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEDT).
- The Developer Support and OTS Product Integration teams will not be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
My Health Record
Release 11.1.7 – Vendor Release Notes
Production Environment
1. Summary of Release 11.1.7
1.1 Context
Release 11.1.7 of the My Health Record (MHR) system is focussed on delivering functional updates and enhancements.
Please note:
2. Release 11.1.7 – Production Deployment Schedule
My Health Record Release 11.1.7 will be deployed into the My Health Record Production environment on Thursday 25 February 2021. All functionality of the environment will remain available.
3. Release 11.1.7 – Summary of Changes
Release 11.1.7 of the My Health Record (MHR) system is focussed on delivering functional updates and enhancements, including:
3.1 Enhanced Use of Immunisations Records
The Enhanced use of Immunisations Records work package introduces a number of enhancements in the immunisations space of the My Health Record. The focus of this work package is to make immunisations information more accessible and readily available to users and to introduces a number of features that would provide benefit to consumers in relation to the upcoming administration of the COVID-19 vaccine. The following items are being delivered as part of this work package:
-
A new on-screen alert informing consumers (via NCP) and providers (via NPP) of a user’s upcoming second dose of the COVID-19 vaccination. This will be visible on the Record Home and Health Record Overview pages and the new Immunisations View.
-
A new consolidated Immunisations View which will pull immunisations information from a consumer’s AIR document and relevant clinical documents so that consumers (via NCP) have access to all immunisation information in one place.
-
A series of dynamic, on-screen notifications informing consumers (via NCP) and providers (via NPP) of recent clinical document upload events. Notifications are dismissible by the user and only one notification will appear per document type. Upon clicking on the notification will appear per document type. Upon clicking on the notification, the user will also be navigated to that specific document type’s view. Notifications will automatically be removed after 90 days.
-
A series of dynamic, on-screen reminders to prompt users (via NCP) to update their contact information, emergency contact information and notification preferences.
-
A new SMS and email notification preference for consumers (via NCP) to be able to be notified about changes in their immunisation information.
3.2 Consumer Privacy & Access Controls
The Consumer Privacy and Access work package includes a number of cosmetic, user experience enhancements to the My Health Record Privacy and Access information within the NCP. This work package aims to make this information clearer and easier to navigate for the user.
Instead of the previous Privacy and Access information residing on one expandable page, the user is now taken to a landing page with a tile for each subsequent child page. The tiles on the landing page provide some key information to the user and if required the user can select the tile and navigate to the child page for access to more detailed information. This work package also introduces some more sophisticated filtering options for the consumer.
4.Issues in Release 11.1.7
No known issues have been identified in Release 11.1.7.
My Health Record B2B and Mobile Gateway SSL Certificate Renewal - Production Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Production environment on Thursday 11 February from 9:30 AM – 2:00 PM. All functionality of the Production environment will remain available.
During this planned upgrade, there will be a My Health Record B2B and Mobile Gateway SSL Certificate update to the Production My Health Record system certificates below:
The Intermediate CA is also changing from ‘DigiCert SHA2 Secure Server CA’ to ‘DigiCert TLS RSA SHA256 2020 CA1’.
ACTION IS REQUIRED before Wednesday, 10 February 2021 by vendors of software that connect to the My Health Record Production environment to ensure communication with the My Health Record System B2B and Mobility gateway will not be affected by the change. To assess if your software product could be impacted by the renewal of the My Health Record B2B or Mobile Gateway SSL certificate, you should clarify the following:
- Is your product explicitly configured to trust the My Health Record B2B or Mobile Gateway SSL certificates issued above?
- Is DigiCert TLS RSA SHA256 2020 CA1 absent from your trust store?
If you answered ‘YES’, you will be required to trust the renewed certificates and/or to install the new DigiCert Intermediate CA (DigiCert TLS RSA SHA256 2020 CA1) on your application server in the Trusted CA store before Wednesday, 10 February 2021. It is recommended to trust both the current and new Digicert Intermediate CA. Please contact us for the renewed certificates or for additional details.
Technical Notice of My Health Record Gateway Certificate Renewal
The Production My Health Record systems will be renewing their Secured Socket Layer (SSL) certificate. If any software vendor has chosen to implement explicit trust against an instance of the My Health Record B2B or Mobility Gateway SSL certificate, there is a risk that the SSL certificate validation flow may fail under the following situations:
- The software explicitly trusts a particular instance of the My Health Record SSL certificate; or
- My Health Record B2B or Mobility Gateway SSL certificate has been renewed but the vendor trust store has not been updated.
Which certificates are being renewed?
|
Details of the replacements:
|
|
|
Root Certificate Authority:
|
DigiCert Global Root CA
|
|
Intermediate Certificate:
|
DigiCert SHA2 Secure Server CA will change to DigiCert TLS RSA SHA256 2020 CA1
|
The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message or to request the certificates.
Services Australia advice: Labour Day Public Holiday - 5 October 2020
Please be advised that the OTS Helpdesk, OTS Product Integration and Developer Support teams will be unavailable on Monday 5 October 2020 due to the Labour Day public holiday.
The vendor environment will not be available on Monday 5 October.
Our standard out-of-hours contacts and emergency procedures will continue to operate during this time.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Services Australia advises that the team known as ‘OTS Liaison’ has changed names and will now be known as ‘Developer Support’.
Our email address is now [email protected].
What this means for you
Developer Support will continue to be responsible for the Health Systems Developer Portal and can assist you with:
- portal registrations
- seeking test data to begin development, and
- seeking production access for applications on completion of certification testing.
We will also continue to send business communications relating to Services Australia programs and the availability of ICT systems.
Please use the above email address for all your administration enquiries.
The OTS Helpdesk team and OTS Product Integration team have not changed.
- OTS Helpdesk assists with the diagnosis and resolution of technical issues during the development and production phases. The team also engages other areas within the agency to seek a solution where required. For technical queries call 1300 550 115 or email [email protected].
- OTS Product Integration team tests and grants your application/s with production certification. For assistance call 1300 550 115 or email [email protected].
International callers will need to call direct to +61 2 6124 7386.
My Health Record Release 11.1.1 Patch Release System Upgrade
The My Health Record System Operator advises there will be a planned upgrade of the My Health Record system production environment from 2.00 pm to 9.50 pm Friday, 31 July 2020 (AEST) with critical upgrade activities from 2.30 pm to 7.50 pm Friday, 31 July 2020 (AEST).
No major user-facing functionalities are being deployed.
During the critical upgrade activity, all functionalities of the My Health Record system, including connecting mobile applications, will be available.
If you are using a mobile app, the app will be able to connect to the My Health Record system. If you lose your connection, please log in again.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Resolved
Upgrades to the My Health Record system will take place from 7.30 pm to 11.15 pm Friday, 19 June 2020 (AEST) which may affect some features or functionality in the My Health Record system.
The My Health Record System Operator apologises for any inconvenience this may cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
REMINDER | My Health Record B2B and Mobile Gateway Production SSL Certificate Renewal
The My Health Record System Operator advises there will be a My Health Record B2B Gateway SSL Certificate update to the Production My Health Record system.
The Production My Health Record System Secured Socket Layer (SSL) certificates below are scheduled for renewal at the following times:
- apinams.ehealth.ehealth.gov.au between 4:00PM and 6:00PM on Thursday, 19 March 2020 (AEDT)
- services.ehealth.gov.au between 4:00PM and 6:00PM on Tuesday, 24 March 2020 (AEDT)
|
Details of the replacements:
|
apinams.ehealth.ehealth.gov.au;
services.ehealth.gov.au
|
|
Root Certificate Authority:
|
DigiCert Global Root CA
|
|
Intermediate Certificate:
|
DigiCert SHA2 Secure Server CA
|
Technical Notice of My Health Record Gateway Certificate Renewal
The My Health Record systems will be renewing the Secured Socket Layer (SSL) certificate.
If any software vendor has chosen to implement explicit trust against an instance of the My Health Record B2B or Mobility Gateway SSL certificate, there is a risk that the SSL certificate validation flow may fail under the following situations:
- The software explicitly trusts a particular instance of the My Health Record SSL certificate; or
- My Health Record B2B or Mobility Gateway SSL certificate has been renewed but the vendor trust store has not been updated.
Action may be required by vendors of software that connect to My Health Record System to ensure communication with the My Health Record System B2B and Mobility gateway will not be affected by the change.
To assess if your software product could be impacted by the renewal of the My Health Record B2B or Mobile Gateway SSL certificate, you should clarify the following:
1. Is your product explicitly configured to trust the My Health Record B2B or Mobile Gateway SSL certificates issued above?
If you answered “YES”, you will be required to trust the renewed certificate. Please contact us for the renewed certificate.
Please note that the Software Vendor Test (SVT) My Health Record system Secured Socket Layer (SSL) certificates below were successfully renewed yesterday, 17 March 2020 between 5:30PM and 7:30PM (AEDT).
If you are experiencing any issues connecting to Software Vendor Test (SVT) environment, please contact the System Operator as soon as possible.
The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message if necessary or to request the certificates.
For technical support please contact [email protected].
My Health Record – Renewal of Production Secured Socket Layer (SSL) certificates B2B and Mobile Gateway
The My Health Record System Operator advises that the My Health Record systems will be renewing the following Production Secured Socket Layer (SSL) certificates:
- apinams.ehealth.ehealth.gov.au between 4:00 PM 19 March 2020 and 6:00 PM 19 March 2020 (AEDT)
- services.ehealth.gov.au between 4:00 PM 24 March 2020 and 6:00 PM 24 March 2020 (AEDT)
ACTION MAY BE REQUIRED by vendors of software that connect to My Health Record System to ensure communication between your customers and the My Health Record System. B2B and Mobility gateway will not be affected by the change.
Technical Notice of My Health Record Gateway Certificate Renewal
The Production My Health Record systems will be renewing their Secured Socket Layer (SSL) certificate.
If any software vendor has chosen to implement explicit trust against an instance of the My Health Record B2B Gateway SSL certificate, there is a risk that the SSL certificate validation flow may fail under the following situations:
- The software explicitly trusts a particular instance of the My Health Record SSL certificate; or
- My Health Record B2B Gateway SSL certificate has been renewed but the vendor trust store has not been updated.
Background
The My Health Record system makes use of Public Key Infrastructure to secure its communication with consumers and participants.
Systems connecting to the My Health Record rely on the My Health Record B2B Gateway SSL certificate to authenticate the connection. This occurs at the transport layer using the Transport Layer Security (TLS) protocol and at the B2B service layer using an XML signature. It is also used by the My Health Record to add an XML signature to documents that it generates in response to certain view requests, e.g. the Prescription and Dispense View. In all cases the same SSL Certificate is used by the My Health Record B2B gateway.
Which certificate is being renewed?
Details of the replacement: services.ehealth.gov.au
Root Certificate Authority: DigiCert Global Root CA
Intermediate Certificate: DigiCert SHA2 Secure Server CA
Mobile applications connecting to the My Health Record system could rely on the below Mobility Gateway SSL certificate.
Which certificate is being renewed?
Details of the replacement:
apinams.ehealth.ehealth.gov.au
Root Certificate Authority: DigiCert Global Root CA
Intermediate Certificate: DigiCert SHA2
Please email [email protected] or [email protected] if you require further information.
My Health Record Release 11 Production System Upgrade
The My Health Record System Operator advises there will be a planned upgrade of the My Health Record system production environment from 8:30pm Friday 13 March to 5:00am Saturday 14 March (AEDT) with a Restricted-Write period from 9:00pm Friday 13 March to 2:30am Saturday 14 March 2020 (AEDT).
During the restricted-write period, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.
The following subset of write transactions to the My Health Record System will be disabled:
- Linking a My Health Record to a myGov account
- Linking a PRODA account to National Provider Portal
- Resetting password and ULC linking via Admin Portal
- New Care Agency employee registration
- Notify Account Change (NAC) flow
Before the conclusion of the ‘Restricted Write’ window, there will be a 30-minute outage to the Mobility channel as the tokens are migrated. This outage will commence on Saturday 14 March 2020 at approximately 2:00am (AEDT) and is expected to conclude at 2:30am (AEDT).
The My Health Record System Operator apologises for any inconvenience this may cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
The My Health Record System will undergo scheduled maintenance from 9:00PM (AEDT) Monday, 10 February 2020 to 12:00 AM (AEDT) Tuesday, 11 February 2020, which may affect some services to the My Health Record system.
During this time, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.
The following subset of write transactions to the My Health Record System however will be disabled:
- Linking a myGov account to My Health Record
- Linking a PRODA account to National Provider Portal
- Resetting password and ULC linking via Admin Portal
- New Care Agency employee registration
- Notify Account Change (NAC) flow
Before the conclusion of the upgrade, there will be a 30-minute restricted function period for mobile applications. This period will commence at approximately 11:30 PM (AEDT) Monday, 10 February, 2020 to approximately 12:00 AM (AEDT) on Tuesday, 11 February, 2020. During this time, consumers using mobile apps connected to the My Health Record system won’t be able to:
- Link a My Health Record to a patient’s myGov account
- Access, create or register for a patient for new My Health Record
- Access or create a My Health Record for a child
Please note, there will be no change to vendor products.
The My Health Record System Operator apologises for any inconvenience this may cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
Services Australia: System degradation to Healthcare Identifiers (HI) Service PRODUCTION environment
Services Australia would like to advise that the Healthcare Identifiers (HI) Service PRODUCTION environment experienced a degradation of service between 15:55pm AEDT and 18:05 pm AEDT on Wednesday 5 February 2020.
This issue has been resolved.
We apologise for any inconvenience this may have caused.
Should you have any queries regarding this advice please contact the department's Online Technical Support team at [email protected].
My Health Record System will undergo scheduled maintenance from 9:00PM (AEDT) Tuesday, 28th January 2020
The My Health Record System will undergo scheduled maintenance from 9:00PM (AEDT) Tuesday, 28th January 2020 – 12:30AM (AEDT) Wednesday, 29th January 2020, which may affect some services to the My Health Record system.
During this time, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.
The following subset of write transactions to the My Health Record System however will be disabled:
- Linking a myGov account to My Health Record
- Linking a PRODA account to National Provider Portal
- Resetting password and ULC linking via Admin Portal
- New Care Agency employee registration
- Notify Account Change (NAC) flow
Please note, there will be no change to vendor products.
The My Health Record System Operator apologises for any inconvenience this may cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
My Health Record Scheduled Maintenance - 17 December 2019
The My Health Record System Operator advises that the My Health Record system will undergo scheduled maintenance from 8:00PM to 11:00PM (AEDT) Tuesday 17 December 2019, which may affect some services to the My Health Record system.
During this time, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.
The following subset of write transactions to the My Health Record System however will be disabled:
- Linking a myGov account to My Health Record
- Linking a PRODA account to National Provider Portal
- Resetting password and ULC linking via Admin Portal
- New Care Agency employee registration
- Notify Account Change (NAC) flow
Please note, there will be no change to vendor products.
The My Health Record System will undergo scheduled maintenance from 9:00PM (AEDT) Tuesday, 28th January 2020 – 12:30AM (AEDT) Wednesday, 29th January 2020, which may affect some services to the My Health Record system.
During this time, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.
The following subset of write transactions to the My Health Record System however will be disabled:
- Linking a myGov account to My Health Record
- Linking a PRODA account to National Provider Portal
- Resetting password and ULC linking via Admin Portal
- New Care Agency employee registration
- Notify Account Change (NAC) flow
Please note, there will be no change to vendor products.
The My Health Record System Operator apologises for any inconvenience this may cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
