My Health Record Production System - Notifications

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Context

No current notifications

Contact [email protected] for further advice if you are experiencing any issues.
For technical support please contact [email protected]

Notices regarding SVT are available at: https://developer.digitalhealth.gov.au/resources/news/my-health-record-svt-system-notifications


Resolved 

The My Health Record System will undergo scheduled maintenance from 9:00PM (AEDT) Monday, 10 February 2020 to 12:00 AM (AEDT) Tuesday, 11 February 2020, which may affect some services to the My Health Record system.

During this time, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.

The following subset of write transactions to the My Health Record System however will be disabled:

  • Linking a myGov account to My Health Record
  • Linking a PRODA account to National Provider Portal
  • Resetting password and ULC linking via Admin Portal
  • New Care Agency employee registration
  • Notify Account Change (NAC) flow

Before the conclusion of the upgrade, there will be a 30-minute restricted function period for mobile applications. This period will commence at approximately 11:30 PM (AEDT) Monday, 10 February, 2020 to approximately 12:00 AM (AEDT) on Tuesday, 11 February, 2020. During this time, consumers using mobile apps connected to the My Health Record system won’t be able to:

  • Link a My Health Record to a patient’s myGov account
  • Access, create or register for a patient for new My Health Record
  • Access or create a My Health Record for a child

Please note, there will be no change to vendor products.

The My Health Record System Operator apologises for any inconvenience this may cause.

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected].

Services Australia: System degradation to Healthcare Identifiers (HI) Service PRODUCTION environment 

Services Australia would like to advise that the Healthcare Identifiers (HI) Service PRODUCTION environment experienced a degradation of service between 15:55pm AEDT and 18:05 pm AEDT on Wednesday 5 February 2020.

This issue has been resolved.  

We apologise for any inconvenience this may have caused.

Should you have any queries regarding this advice please contact the department's Online Technical Support team at [email protected].


My Health Record System will undergo scheduled maintenance from 9:00PM (AEDT) Tuesday, 28th January 2020

The My Health Record System will undergo scheduled maintenance from 9:00PM (AEDT) Tuesday, 28th January 2020 – 12:30AM (AEDT) Wednesday, 29th January 2020, which may affect some services to the My Health Record system.

During this time, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.

The following subset of write transactions to the My Health Record System however will be disabled:

  • Linking a myGov account to My Health Record
  • Linking a PRODA account to National Provider Portal
  • Resetting password and ULC linking via Admin Portal
  • New Care Agency employee registration
  • Notify Account Change (NAC) flow

Please note, there will be no change to vendor products.

The My Health Record System Operator apologises for any inconvenience this may cause.

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected].


My Health Record Scheduled Maintenance - 17 December 2019 

The My Health Record System Operator advises that the My Health Record system will undergo scheduled maintenance from 8:00PM to 11:00PM (AEDT) Tuesday 17 December 2019, which may affect some services to the My Health Record system.

During this time, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.

The following subset of write transactions to the My Health Record System however will be disabled:

  • Linking a myGov account to My Health Record
  • Linking a PRODA account to National Provider Portal
  • Resetting password and ULC linking via Admin Portal
  • New Care Agency employee registration
  • Notify Account Change (NAC) flow

Please note, there will be no change to vendor products.


The My Health Record System will undergo scheduled maintenance from 9:00PM (AEDT) Tuesday, 28th January 2020 – 12:30AM (AEDT) Wednesday, 29th January 2020, which may affect some services to the My Health Record system.

During this time, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.

The following subset of write transactions to the My Health Record System however will be disabled:

  • Linking a myGov account to My Health Record
  • Linking a PRODA account to National Provider Portal
  • Resetting password and ULC linking via Admin Portal
  • New Care Agency employee registration
  • Notify Account Change (NAC) flow

Please note, there will be no change to vendor products.

The My Health Record System Operator apologises for any inconvenience this may cause.

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected]

By operation of the Public Governance, Performance and Accountability (Establishing the Australian Digital Health Agency) Rule 2016, on 1 July 2016, all the assets and liabilities of NEHTA will vest in the Australian Digital Health Agency. In this website, on and from 1 July 2016, all references to "National E-Health Transition Authority" or "NEHTA" will be deemed to be references to the Australian Digital Health Agency. PCEHR means the My Health Record, formerly the "Personally Controlled Electronic Health Record", within the meaning of the My Health Records Act 2012 (Cth), formerly called the Personally Controlled Electronic Health Records Act 2012 (Cth).

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