Services Australia advice: Online Technical Support (OTS) and Software Vendor Test (SVT) environment availability for Christmas and New Year 2024/2025
Added: 6 December, 2024
Please be advised of the following arrangements for the Online Technical Support (OTS) teams, the Software Vendor Test (SVT) environment, the Health Systems Developer Portal (the portal) and the Developer Testing Support System (DTSS) during the Christmas and New Year period:
OTS teams
The Product Integration, Technical Support Desk and Developer Liaison teams will be unavailable as of COB Monday 23 December 2024 and will return Thursday 2 January 2025.
The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.
SVT environment, portal and DTSS
Please refer to the table below:
| Day | Date | Vendor environment, portal and DTSS availability |
| Monday | 23/12/2024 | Available |
| Tuesday | 24/12/2024 | The vendor (test) environment will be available from
The portal and DTSS will be available but unsupported |
| Wednesday | 25/12/2024 | |
| Thursday | 26/12/2024 | |
| Friday | 27/12/2024 | |
| Saturday | 28/12/2024 | |
| Sunday | 29/12/2024 | |
| Monday | 30/12/2024 | |
| Tuesday | 31/01/2024 | |
| Wednesday | 1/01/2025 | |
| Thursday | 2/01/2025 | Available |
Any technical issues that arise in the SVT, portal or DTSS will be addressed from Thursday 2 January 2025.
Should you have any queries regarding this advice please contact the Developer Liaison team at [email protected].
Online Technical Support would like to take this opportunity to wish you and your family all the best for this holiday season!
Services Australia advice: Scheduled outage to vendor environment – 26 November 2024
Added: 21 November, 2024
Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8.00pm-10.00pm on Tuesday 26 November 2024 (AEDT).
The Health Systems Developer Portal, Developer Testing Support System and PRODA vendor environment will be unavailable during this period.
We apologise for any inconvenience this may cause.
Should you have any questions about this advice please contact the Developer Liaison team at [email protected].
Services Australia advice: HI Service updates to functionality
Added: 22 November, 2024
From 22 November 2024, the following changes will be available in the HI Service vendor environment.
- Search IHI - IRN will be mandatory for a Medicare Card Search.
- Search IHI - Retired Status will be returned with an informational message if a unique match is found for a consumer with that status. In addition to the informational message, if the HI Service finds a match to the IHI record with a ‘Retired’ status, the HI Service will return informational message (#02270) with the IHI details depending on the configuration.
Software developers are encouraged to utilise these enhancements to the HI Service, providing feedback specific to your product before 31 January 2025 through the below survey.
Link: Software developer information session feedback survey
Services Australia advice: SHA-2 OCA renewal release
Added: 24 October, 2024
We’ve scheduled the Secure Hash Algorithm (SHA)-2 Organisation Certificate Authority (OCA) renewal release for 2 November 2024, which will run for approximately 24-48 hours.
To ensure you have a smooth transition, you need to complete your compatibility testing by 1 November 2024 prior to the release.
What you need to know
In October 2026, the SHA-2 OCA used to issue NASH SHA-2 PKI certificates will expire.
- We’re renewing the SHA-2 OCA and will be deploying it in the production environment 2 November 2024.
- A test NASH SHA-2 PKI certificate has been made available in the vendor test environment to provide all software vendors the opportunity to undertake compatibility testing.
- All software must support NASH SHA-2 PKI certificates issued by both the expiring and the new SHA-2 OCA.
- Software vendors are not required to undertake a new Notice of Connection test.
NASH chain of trust rollout
From 2 November 2024, an updated chain of trust will be bundled with all NASH SHA-2 PKI certificates issued. This bundle will include both the old and the new SHA-2 OCA certificates. Most software will automatically install the new chain of trust when installing a new NASH SHA-2 PKI certificate.
For software systems that don’t automatically install the chain of trust from the NASH SHA-2 PKI certificate bundle, we recommend manually rolling out the chain of trust to your sites. From 2 November 2024, the updated chain of trust will be available as a separate download on the Certificates Australia website www.certificates-australia.com.au. Due to technical constraints, we’re unable to provide the updated chain of trust prior to commencing production use of the new OCA.
We’ll send our next update on 1 November 2024.
Services Australia advice: HI Service licensed material updates
Added: 16 October, 2024
On 1 June 2024, the Healthcare Identifier (HI) Service enhanced the functionality of Search IHI and Update IHI web services.
The WSDLs have now been updated and are available for download from the Healthcare Identifiers Service tile in the Health Systems Developer Portal.
Additionally, further changes have been made to the HI Service - Services Catalogue.
The additional changes can be found in Appendix 4 – B2B Authentication Requirements by Role
Services Australia advice: HI Service licensed material updates
Added: 24 September, 2024
On 1 June 2024, the Healthcare Identifier (HI) Service enhanced the functionality of Search IHI and Update IHI web services.
- Search IHI web services (TECH.SIS.HI.06, 12 & 30) were updated to include search by Mobile Number or Email Address.
- Update IHI web service (TECH.SIS.HI.05) was updated to include Update IHI for Additional Name, Alternate Date of Birth and Electronic Communications.
The following HI Service guides were updated as part of the June release:
- HI Service- Change Guide
- HI Service - Developers Guide
- HI Service - IHI Searching Guide
- HI Service - Services Catalogue
In September 2024, a change was made to a country code.
- TECH.SIS.HI.02 was updated to reflect the change of country code 4202 from Gaza Strip and West Bank to Occupied Palestinian Territories.
- The HI Service Change Guide was also updated.
HI Service software developers do not need to make changes to their products as a result of these updates. There is no requirement to undertake NOC or conformance testing as a result of these updates.
Please access the HI Services licensed material via the Health Systems Developer Portal for more information.
When logging in to the Services Australia portal on or after Sunday 12 May 2024, all users will be required to:
All portal users will be required to accept the Terms and Conditions for use of the Portal when logging in to the portal for the first time on or after Sunday 12 May 2024. If your organisation details are not displayed when logging in to the portal for the first time on or after Sunday 12 May 2024, logging out and logging back in again should resolve this issue.
When logging in to the portal on or after Sunday 12 May 2024, all users will be required to:
- Reset their password using the ‘Forgot Password’ link.
- Accept the Terms and Conditions for use of the Portal.
If your organisation details are not displayed when logging in to the portal for the first time on or after Sunday 12 May 2024, logging out and logging back in again should resolve this issue.
We apologise for any inconvenience this may cause.
Should you have any questions about this advice please contact the Developer Liaison team at [email protected].