Services Australia advice: King’s Birthday public holiday – 10 June 2024
Please be advised that the Software Vendor Technical Support, Product Integration and Developer Liaison teams will be unavailable on Monday 10 June 2024 due to the King's Birthday public holiday. The Software Vendor Technical Support phone number, 1300 550 115, will be diverted to the on-call number for critical production issues only.
The vendor environment will be available but unsupported. Any technical issues that arise will be investigated the next business day.
Should you have any queries regarding this advice please contact the Developer Liaison team at [email protected].
Services Australia advice: Scheduled outage to vendor environment – 20 June 2024
Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8.00pm-10.00pm on Thursday 20 June 2024 (AEST).
This will affect PRODA, Medicare, ECLIPSE, Australian Immunisation Register, Aged Care, PBS Online and HI Services in the vendor environment.
The Health Systems Developer Portal and Developer Testing Support System will be unavailable during this period.
We apologise for any inconvenience this may cause.
Should you have any questions about this advice please contact the Developer Liaison team at [email protected].
When logging in to the Services Australia portal on or after Sunday 12 May 2024, all users will be required to:
All portal users will be required to accept the Terms and Conditions for use of the Portal when logging in to the portal for the first time on or after Sunday 12 May 2024. If your organisation details are not displayed when logging in to the portal for the first time on or after Sunday 12 May 2024, logging out and logging back in again should resolve this issue.
When logging in to the portal on or after Sunday 12 May 2024, all users will be required to:
- Reset their password using the ‘Forgot Password’ link.
- Accept the Terms and Conditions for use of the Portal.
If your organisation details are not displayed when logging in to the portal for the first time on or after Sunday 12 May 2024, logging out and logging back in again should resolve this issue.
We apologise for any inconvenience this may cause.
Should you have any questions about this advice please contact the Developer Liaison team at [email protected].