***IMPORTANT REMINDER*** Scheduled maintenance to production environment – November 2025
As previously advised, Services Australia will be performing scheduled maintenance on Medicare production systems in November.
From 23:00 Monday 17 November 2025 to 06:00 Tuesday 18 November (AEDT), there is the possibility of multiple network outages of between 30 seconds and 300 seconds. This may impact all health and aged care services.
On Sunday 23 November 2025 and Sunday 30 November 2025, outages of approximately 30 minutes will occur between 00:00 and 01:00 (AEDT), potentially impacting the following systems:
- Australian Immunisation Register (AIR)
- Chronic Wound Consumables Scheme
- Healthcare Identifiers (HI) Service. The My Health Record system may be impacted as a result.
- Medicare Easyclaim
- Medicare Online and ECLIPSE
- Private Health Insurance Rebate
- PBS Online
- PBS Authorities
- PRODA
PBS Online developers note:
For concession claims, pharmacists can:
- dispense the prescription as a General prescription and issue a receipt for reimbursement from Services Australia, or
- delay dispensing the prescription until PBS Online is operating.
We will not pay ineligible claims. Patients will need to provide their concessional status when seeking a refund from Services Australia.
We apologise for any inconvenience this may cause.
Please email developerliaison@servicesaustralia.gov.au if you have any questions about this advice.
Added: 17 November 2025
Scheduled maintenance to Services Australia’s production environment – 15 & 16 November 2025
Services Australia advises that scheduled maintenance will be performed on Services Australia’s production environment between 20:00 on Saturday 15 November 2025 and 08:00 on Sunday 16 November 2025 (AEDT).
No outage or degradation is expected as a result of this maintenance during this window.
Should you have any questions about this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
Added: 13 November 2025
Scheduled maintenance to Services Australia production environment - 17 & 18 November 2025
Services Australia advises that scheduled maintenance will be performed on Services Australia’s production environment between 23:00 on Monday 17 November 2025 and 06:00 on Tuesday 18 November 2025 (AEDT).
There is the possibility of multiple network outages of between 30 seconds and 300 seconds throughout this maintenance window.
We apologise for any inconvenience this may cause.
If you have any questions regarding this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
Added: 11 November 2025
Scheduled maintenance to the Health Systems Developer Portal and Developer Testing Support System
Services Australia advises that scheduled maintenance will be performed on the Health Systems Developer Portal (the portal) and Developer Testing Support System (DTSS) from Thursday 20 November 2025 to Friday 21 November 2025.
The portal and DTSS will be unavailable from 5:00 pm Thursday 20 November through to 5:00 pm Friday 21 November 2025 (AEDT).
We apologise for any inconvenience this may cause.
Should you have any queries regarding this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
Added: 3 November 2025
Scheduled maintenance to production environment – November 2025
As previously advised, Services Australia will be performing scheduled maintenance on Medicare production systems over a series of weekends in November.
An outage of approximately 30 minutes will occur between 00:00 and 01:00 (AEDT) on the following dates:
- Sunday 9 November 2025
- Sunday 23 November 2025
- Sunday 30 November 2025.
This will impact the following systems:
- Healthcare Identifiers (HI) Service. The My Health Record system may be impacted as a result.
- Australian Immunisation Register (AIR)
- Medicare Easyclaim
- Medicare Online and ECLIPSE
- Private Health Insurance Rebate
- PBS Online
- PBS Authorities
- PRODA.
PBS Online developers note:
For concession claims, pharmacists can:
- dispense the prescription as a General prescription and issue a receipt for reimbursement from Services Australia, or
- delay dispensing the prescription until PBS Online is operating.
We will not pay ineligible claims. Patients will need to provide their concessional status when seeking a refund from Services Australia.
We apologise for any inconvenience this may cause.
Please email developerliaison@servicesaustralia.gov.au if you have any questions about this advice.
Added: 3 November 2025
Reminder to test – SHA-2 Signing certificate
The current SHA-1 Medicare PKI signing certificate used to sign outbound messages from the Healthcare Identifiers (HI) Service expires in July 2026. We’re renewing this as a SHA-2 PKI signing certificate.
What you need to know:
The SHA-2 signing certificate has been deployed into the HI Service vendor (test) environment and is now available for testing.
The SHA-2 signing certificate will be deployed into the production HI Service on 23 March 2026.
If your software isn’t able to work with the new signing certificate, your customers will not be able to connect to digital health infrastructure after 23 March 2026.
What you need to do:
Test your existing software with the SHA-2 signing certificate in the vendor (test) environment before 26 November 2025 and make any necessary changes.
If you have any technical enquiries, email the Online Technical Support Helpdesk – pki@servicesaustralia.gov.au.
Added: 3 November 2025
Scheduled outage to vendor environment – 6 November 2025
Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8.00pm-10.00pm on Thursday 6 November 2025 (AEDT).
The Health Systems Developer Portal and Developer Testing Support System will be unavailable during this period.
We apologise for any inconvenience this may cause.
Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
Added: 29 October 2025
Scheduled maintenance to production environment – November 2025
Services Australia advises that scheduled maintenance will be performed on Medicare production systems over a series of weekends in November.
An outage of approximately 30 minutes will occur between 00:00 and 01:00 (AEDT) on the following dates:
- Sunday 9 November 2025
- Sunday 23 November 2025
- Sunday 30 November 2025
This will impact the following systems:
- Healthcare Identifiers (HI) Service. The My Health Record system may be impacted as a result.
- Australian Immunisation Register (AIR)
- Medicare Easyclaim
- Medicare Online and ECLIPSE
- Private Health Insurance Rebate
- PBS Online
- PBS Authorities
- PRODA
PBS Online developers note:
For concession claims, pharmacists can:
- dispense the prescription as a General prescription and issue a receipt for reimbursement from Services Australia, or
- delay dispensing the prescription until PBS Online is operating.
We will not pay ineligible claims. Patients will need to provide their concessional status when seeking a refund from Services Australia.
We apologise for any inconvenience this may cause.
Please email developerliaison@servicesaustralia.gov.au if you have any questions about this advice.
Added: 23 October 2025
CANCELLED - Scheduled maintenance to Healthcare Identifier (HI) Service – Production environment
Please be advised that the outage planned for this Saturday 18 October 2025 has been postponed.
As a result, there will be no impact on the Healthcare Identifier Service in the production environment.
Apologies for any inconvenience this late notice may have caused.
Added: 17 October 2025
Scheduled maintenance to Healthcare Identifier (HI) Service – Production environment
Services Australia advises that maintenance will be performed on the Healthcare Identifier (HI) Service production environment between midnight and 12:30 am on Saturday 18 October 2025 (AEDT).
The HI Service will be unavailable during this timeframe.
We apologise for any inconvenience this may cause.
Should you have any questions about this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
Added: 14 October 2025
Public Holiday – Online Technical Support availability
Services Australia advises that the Software Vendor Technical Support (SVTS), Product Integration and Developer Liaison teams will be unavailable on the upcoming Labour Day Public Holiday (ACT, NSW, SA) and King’s birthday public holiday (QLD) on Monday 6 October 2025.
The SVTS Helpdesk phone number 1300 550 115 will be diverted to the on-call number for critical production issues for ECLIPSE and Easyclaim only.
The vendor (test) environment will be available but unsupported during this public holiday. Any technical issues that arise will be investigated the next business day.
Should you have any queries regarding this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
Added: 30 September 2025
Invitation to test – SHA-2 signing certificate renewal
The current SHA-1 Medicare PKI signing certificate used to sign outbound messages from the Healthcare Identifiers (HI) Service expires in July 2026. We’re renewing this as a SHA-2 PKI signing certificate.
What you need to know:
The SHA-2 signing certificate has been deployed into the HI Service vendor (test) environment and is now available for testing.
The SHA-2 signing certificate will be deployed into the production HI Service on 23 March 2026.
If your software doesn’t work with the new signing certificate, your customers won’t be able to connect to digital health infrastructure after 23 March 2026.
What you need to do:
Test your existing software with the SHA-2 signing certificate in the vendor (test) environment before 26 November 2025 and make any necessary changes.
If you have any technical enquiries, email the Online Technical Support Helpdesk – pki@servicesaustralia.gov.au.
Added: 16 September 2025
Scheduled maintenance impacting Health Systems Developer Portal and Developer Testing Support System
Services Australia advises that scheduled maintenance will be performed on the Health Systems Developer Portal and Developer Testing Support System between approximately 5:00pm Friday 19 September and 6:00am Sunday 21 September (AEST).
TheHealth Systems Developer Portal and Developer Testing Support System will be unavailable during this period.
We apologise for any inconvenience this may cause.
Should you have any queries regarding this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
Added: 16 September 2025
My Health Record SVT upgrade from 5 September 2025
The My Health Record Software Vendor Test (SVT) environment will be upgraded between 5:00 pm Friday 5 September and 8:00 am Monday 8 September (AEST). The SVT environment will be unavailable during this window.
The release notes cover details of the changes. (PDF 172KB)
We recommend that vendors perform connectivity testing in SVT post go-live.
Contact DEVELOPERLIAISON@servicesaustralia.gov.au for further advice about this message, if necessary.
For technical support please contact healthapigatewaysvt@deloitte.com.au
Added: 27 August 2025
My Health Record production upgrade on 20th August 2025
The My Health Record System will be upgraded on 20th August 2025.
As a part of the upgrade, patches will be deployed to maintain the security posture of the My Health Record system. There is a risk that these patches may impact how vendors interact with the My Health Record system.
During the upgrade, all functionality of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the help line on 1800 723 471 (available 24 hours, 7 days a week).
Contact developerliasion@servicesaustralia.gov.au for further advice about this message if necessary.
For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au
Added: 11 August 2025
Scheduled maintenance to the production environment – 15 & 16 August 2025
Services Australia advises that system maintenance will be performed on the production environment gateway between 8:00pm on Friday 15 August and 6:00am on Saturday 16 August (AEST).
No outage is expected, however some minor performance degradation maybe observed during the maintenance window to the following programs and services:
- Medicare Online
- ECLIPSE
- Easyclaim
- Healthcare Identifiers Service
Should you have any queries regarding this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
Added: 11 August 2025
My Health Record SVT Environment - Planned infrastructure maintenance
The My Health Record System Operator advises that there will be a planned infrastructure maintenance to the My Health Record Software Vendor Test (SVT) environment between 18:00 and 23:00 on Monday 4 August 2025 (AEST).
The SVT environment will be available during this time. However, there will be an outage of up to 15 minutes during this period.
The System Operator apologies for any inconvenience this may cause.
For technical support please contact cyber_nss_adha@dxc.com.
Added: 1 August 2025
Scheduled outage to the Vendor environment – 12 August 2025
Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8:00 pm and 10:00 pm (AEST) on Tuesday 12 August 2025.
The vendor environment will be unavailable during this period.
The Health Systems Developer Portal, Developer Testing Support System and PRODA vendor environment will be unavailable during this period.
We apologise for any inconvenience this may cause.
Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
Added: 1 August 2025
My Health Record SVT Environment – Planned Infrastructure maintenance
Added: 21 July 2025
The My Health Record System Operator advises that there will be a planned infrastructure maintenance to the My Health Record Software Vendor Test (SVT) environment between 5:30 PM to 11:00 PM on Monday, 21st July (AEST).
The SVT environment will be available during this time however there may be brief interruptions to the services within the specified change window.
The System Operator apologies for any inconvenience this may cause.
For technical support please contact cyber_nss_adha@dxc.com.
My Health Record system Software Vendor Test (SVT) environment - Planned maintenance
Added: 16 July 2025
The My Health Record System Operator advises the planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 16 July from 5:00 PM – 9:00 PM (AEST) is no longer required and will not proceed. The SVT environment will remain available.
No testing will be required as the maintenance activity has been cancelled.
The System Operator apologises for any confusion.
Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.
For technical support please contact healthAPIGatewaySVT@deloitte.com.au.
Business continuity testing
Added: 14 July 2025
The Australian Digital Health Agency is committed to maintaining secure and robust digital systems. We will be conducting an out of hours test in the production environment of the API Gateway to ensure our disaster recovery plans are current and effective.
API Gateway services will have intermittent service on Thursday 17 July from 12:00 am to 5:00 am (AEST).
This means that transactions may fail during test. You will need to assess your log files to confirm retries have been completed after the test window.
We apologise for any inconvenience this may cause.
For any questions, please contact: help@digitalhealth.gov.au
My Health Record SVT Environment – Planned Upgrade
Added: 27 June 2025
The My Health Record System Operator advises that there will be a planned maintenance to the Health API Gateway Software Vendor Test (SVT) environment from Monday 30 June 6:00 pm to Wednesday 2 July 6:00 pm (AEST).
There may be service interruptions to the SVT environment between 6:00 pm and 10:00 pm on Monday 30 June. The planned outage window is outside the advertised available hours for the SVT environment.
The System Operator apologies for any inconvenience this will cause.
Contact developerliasion@servicesaustralia.gov.au for further advice about this message if necessary.
For technical support please contact healthAPIGatewaySVT@deloitte.com.au.
My Health Record Production Environment - Planned Upgrade
Added: 20 June 2025
The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the Production environment between 22:00 24/06/2025 to 02:00 on 25/06/2025 (AEST).
The production environment will be available during this time however, there may be a degradation of up to 15 minutes during this period.
The System Operator apologises for any inconvenience this may cause.
Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.
For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.
My Health Record SVT Environment – Planned Maintenance
Added: 13 June 2025
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Tuesday, 17 June from 5:30 PM – 8:30 PM (AEST). There may be some service interruptions to the SVT environment during this time.
This environment upgrade is outside of the advertised available hours for the SVT environment.
The System Operator apologises for any inconvenience this may cause.
Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.
For technical support please contact healthAPIGatewaySVT@deloitte.com.au.
My Health Record Production Environment - Planned Upgrade
Added: 13 June 2025
The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the Production environment between 17:30 on 16/06/2025 to 23:00 on 16/06/2025 (AEST).
The production environment will be available during this time. However, there may be a degradation of up to 15 minutes during this period.
The System Operator apologises for any inconvenience this may cause.
Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.
For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.
King’s Birthday public holiday – 9 June 2025
Added: 3 June 2025
Please be advised that the Software Vendor Technical Support, Product Integration and Developer Liaison teams will be unavailable on Monday 9 June 2025 due to the King’s Birthday public holiday. The Software Vendor Technical Support phone number, 1300 550 115, will be diverted to the on-call number for critical production issues only.
The vendor environment will be available but unsupported. Any technical issues that arise will be investigated the next business day.
Should you have any queries regarding this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.
System update
Added: 3 June 2025
We’ve scheduled a Services Australia – system update for Saturday 7 June 2025, 20:00 to Sunday 8 June 2025, 04:00 AEST.
What you need to know:
Your customers can still request a new NASH PKI certificate, however they may receive a delayed response to their request during the change window.
No other NASH PKI certificate functions will be affected during this time.