The My Health Record system production environment will be upgraded on 9 October 2024.
The release notes cover details of the changes.
During the upgrade, all functionality of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week).
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Services Australia advice: HI Service licensed material updates
On 1 June 2024, the Healthcare Identifier (HI) Service enhanced the functionality of Search IHI and Update IHI web services.
- Search IHI web services (TECH.SIS.HI.06, 12 & 30) were updated to include search by Mobile Number or Email Address.
- Update IHI web service (TECH.SIS.HI.05) was updated to include Update IHI for Additional Name, Alternate Date of Birth and Electronic Communications.
The following HI Service guides were updated as part of the June release:
- HI Service- Change Guide
- HI Service - Developers Guide
- HI Service - IHI Searching Guide
- HI Service - Services Catalogue
In September 2024, a change was made to a country code.
- TECH.SIS.HI.02 was updated to reflect the change of country code 4202 from Gaza Strip and West Bank to Occupied Palestinian Territories.
- The HI Service Change Guide was also updated.
HI Service software developers do not need to make changes to their products as a result of these updates. There is no requirement to undertake NOC or conformance testing as a result of these updates.
Please access the HI Services licensed material via the Health Systems Developer Portal for more information.
When logging in to the Services Australia portal on or after Sunday 12 May 2024, all users will be required to:
All portal users will be required to accept the Terms and Conditions for use of the Portal when logging in to the portal for the first time on or after Sunday 12 May 2024. If your organisation details are not displayed when logging in to the portal for the first time on or after Sunday 12 May 2024, logging out and logging back in again should resolve this issue.
When logging in to the portal on or after Sunday 12 May 2024, all users will be required to:
- Reset their password using the ‘Forgot Password’ link.
- Accept the Terms and Conditions for use of the Portal.
If your organisation details are not displayed when logging in to the portal for the first time on or after Sunday 12 May 2024, logging out and logging back in again should resolve this issue.
We apologise for any inconvenience this may cause.
Should you have any questions about this advice please contact the Developer Liaison team at [email protected].