We’ve launched a new way of working to improve, track, and manage the HI Service connections process.
To help you navigate the new requirements, we’ve created a detailed video guide that:
- Explains the end-to-end process so you can plan effectively and avoid surprises.
- Provides a step-by-step walkthrough of account creation, scoping, testing, and meeting conformance requirements.
- Highlights key milestones and timelines to help you stay on track.
- Demonstrates the enhanced portal functionality for easier management and visibility of your progress.
- Outlines support resources and escalation paths if you need assistance during the process.
You can view the relevant policy for Third Party integrations with Services Australia here: