A guide for vendors already in production. It covers topics such as incident management and software changes and upgrades.
This document outlines the process for liaising with the My Health Record System Operator (SO) about production incidents and events requiring notification to the SO, such as changes and upgrades to software that connects to the My Health Record system.
This document is intended for Business-to-Business (B2B) software vendors.
This version includes updated Visio diagrams along with updates to the API Gateway Operator NOC process, links and contacts.