National Product Catalogue - Procurement Process Paths v1.0

When a process is highly automated as it is in e-Procurement, it loses the capacity for easy human intervention when exceptional situations occur. This is because the goal of automation is to eliminate the need for human intervention. In order to minimise the impact of exceptional situations on automated systems, it is wise to fully review the existing processes through the entire process path before automation and determine the way to handle all the situations encountered.