Health informatics - Telehealth services - Quality planning guidelines v2

This document describes how to analyse risks to quality, safety and continuity of care when telehealth services are used. The guidelines cover management of telehealth quality processes; strategic and operational process management relating to regulations, knowledge management (best practice) and guidelines; healthcare processes relating to people such as healthcare activities, planning, and responsibilities; management of financial resources; information management and security; and processes for planning and providing human resources, infrastructure, facilities and technology.

This document provides a set of example guidelines containing quality objectives and procedures for each domain. Organizations can apply the quality and risk management processes to develop their own telehealth quality objectives and procedures.

This document reproduces and is identical to ISO 13131:2021.

Main sections:

- Quality management of telehealth services

- Risk management

- Financial management

- Service planning

- Human resources planning

- Care planning

- Responsibilities

- Facilities management

- Technology management

- Information management