Wednesday, 26 June 2019

Services Australia advises that the team known as ‘OTS Liaison’ has changed names and will now be known as ‘Developer Support’.

Our email address is now [email protected]

What this means for you

Developer Support will continue to be responsible for the Health Systems Developer Portal and can assist you with:

  • portal registrations
  • seeking test data to begin development, and
  • seeking production access for applications on completion of certification testing.

We will also continue to send business communications relating to Services Australia programs and the availability of ICT systems.

Please use the above email address for all your administration enquiries.

The OTS Helpdesk team and OTS Product Integration team have not changed.

  • OTS Helpdesk assists with the diagnosis and resolution of technical issues during the development and production phases. The team also engages other areas within the agency to seek a solution where required. For technical queries call 1300 550 115 or email [email protected].
  • OTS Product Integration team tests and grants your application/s with production certification.  For assistance call 1300 550 115 or email [email protected].

International callers will need to call direct to +61 2 6124 7386.

Listed below are instructions and resources needed to test and go live with software linking to My Health Record 

All products developed, or updated, to connect with the HI Service are required to undergo testing before production access is granted.

There are two mandatory testing processes that you will need to complete:

Important information you and your healthcare providers will need to be aware of when using NASH PKI organisation certificates in production.   

On this page you will find the latest version of the document, My Health Record Managing your B2B software in production. 

HI Service and My Health Record test endpoint access information: 

A list of organisations involved with digital health in Australia

Tuesday, 9 October 2018

Stay Smart Online Week ran from 8-14 October and centred on the theme ‘Together we can reverse the threat of cybercrime.’ A key message was to update software on all devices. The campaign highlighted 80% of Android users and 23% of iOS users hadn’t installed the latest software updates.1


By operation of the Public Governance, Performance and Accountability (Establishing the Australian Digital Health Agency) Rule 2016, on 1 July 2016, all the assets and liabilities of NEHTA will vest in the Australian Digital Health Agency. In this website, on and from 1 July 2016, all references to "National E-Health Transition Authority" or "NEHTA" will be deemed to be references to the Australian Digital Health Agency. PCEHR means the My Health Record, formerly the "Personally Controlled Electronic Health Record", within the meaning of the My Health Records Act 2012 (Cth), formerly called the Personally Controlled Electronic Health Records Act 2012 (Cth).

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