The current healthcare experience for many patients’ and carers’ involves interacting with numerous healthcare providers, and the ability of these providers to easily, reliably and securely exchange health information – both directly with one another and with their patients – is a key enabler of their coordination of care and integration of care.
My Health Record supports the collection of Referral documents so when a healthcare provider creates the referral it is sent directly to the referee, as per current practices. A copy may also be sent to the individual’s My Health Record .
What is secure messaging?
Healthcare providers frequently exchange patient information with other members of a patient's care team. To enable this to occur in a streamlined and paperless manner, secure and interoperable connectivity between clinical systems – also known as secure messaging - is essential.
Benefits of secure messaging
Research shows that general practitioners waste 10 per cent of their time daily in searching for paper records.
Secure messaging is a key driver of health service efficiency, as well as patient engagement and satisfaction. An economic analysis, undertaken as part of the development of the National Digital Health Strategy, has estimated the gross economic benefit of ubiquitous secure messaging could be around $2 billion over 4 years and more than $9 billion over 10 years.
Context in digital health
Secure messaging is a foundational capability that supports a wide range of interactions that reflect the many ways in which organisations may communicate with each other. This includes the exchange of clinical documents such as referrals, specialist letters and discharge summaries.
The following diagram provides a simplified view of the current use of secure messaging between healthcare organisations, through one or more messaging providers.
Figure 1: Clinical document delivery high-level overview
In order to receive electronic correspondence, a receiving organisation will implement their own messaging capability, or alternatively register details of their services and practitioners with one or more messaging providers.
- The sending organisation produces an electronic message addressed to a service or practitioner, and service endpoint. It finds addressing information in either the local address book of the clinical information system or it may query a number of external service directories.
- The message is passed to the sending messaging system which then finds the recipient’s service endpoint (either in its own messaging directory or other external service directories) and delivers the message. This is usually operated by the messaging provider on behalf of the receiving organisation.
- The receiving messaging system receives the message on behalf of the recipient and passes it to the receiving clinical system.
- The receiving clinical system routes the received message to the intended service or practitioner.
Secure messaging in the Australian context
While there are significant pockets of secure messaging already in use, there has historically been an inconsistent approach to secure messaging and information exchange across the Australian healthcare sector. This has exacerbated information sharing challenges across the sector.
The Australian Digital Health Agency's secure messaging product provides the capability for healthcare providers’ systems to securely invoke business services of other healthcare providers for the purpose of exchanging electronic clinical documents, managing cross-organisational clinical workflows and other purposes.
The product is comprised of multiple components that include interoperability specifications and standards, along with shared national infrastructure to support interoperability. These components are at varying stages of development and implementation.
The Agency is working collaboratively with industry, suppliers of secure messaging solutions and clinical software vendors to reduce existing barriers to adoption and provide pragmatic and implementable solutions.