Healthcare Identifiers (HI) Service Vendor environment - Notifications

Article

Context

No current notifications

Contact [email protected] for further advice if you are experiencing any issues.
For technical support please contact [email protected]


Resolved 

Services Australia: System degradation to Healthcare Identifiers (HI) Service PRODUCTION environment 

Services Australia would like to advise that the Healthcare Identifiers (HI) Service PRODUCTION environment experienced a degradation of service between 15:55pm AEDT and 18:05 pm AEDT on Wednesday 5 February 2020.

This issue has been resolved.  

We apologise for any inconvenience this may have caused.

Should you have any queries regarding this advice please contact the department's Online Technical Support team at [email protected].


Healthcare Identifiers (HI) Service Vendor environment - 20 December 2019

OTS

The OTS Liaison, Product Integration and Support Desk teams will be closed as of COB Monday 23 December 2019 and will return Thursday 2 January 2020.

SVT

Please refer to the table below:

Day

Date

Vendor Environment status

Monday

23/12/2019

Available

Tuesday

24/12/2019

Not Available

Wednesday

25/12/2019

Not Available

Thursday

26/12/2019

Not Available

Friday

27/12/2019

Not Available

Saturday

28/12/2019

Not Available

Sunday

29/12/2019

Not Available

Monday

30/12/2019

Not Available

Tuesday

31/12/2019

Not Available

Wednesday

01/01/2020

Not Available

Thursday

2/01/2020

Available

The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.

For non -urgent enquiries contact [email protected] for further advice if you are experiencing any issues.

For technical support please contact [email protected].


Healthcare Identifiers (HI) Service Vendor environment issue - 10 Dec 2019

The Australian Government Department of Human Services (the department) would like to advise that an issue impacted some organisations use of the Healthcare Identifiers (HI) Service VENDOR environment on Tuesday 10 December between 8:30 am until 12:41 pm (AEDT).


Healthcare Identifiers (HI) Service VENDOR environment degradation - 2 Dec 2019

The Australian Government Department of Human Services (the department) would like to advise that there is a degradation to the use of the Healthcare Identifiers (HI) Service VENDOR environment from 4:25pm (AEDT) today, Monday 2 December 2019. A resolution is being worked on as a priority and we will provide more information as it becomes available. We apologise for any inconvenience this may cause.


My Health Record - HI Service Vendor Environment - degradation - 19 Nov 2019

The Australian Government Department of Human Services (the department) would like to advise that there is a degradation to the Healthcare Identifiers (HI) Service VENDOR environment today, which commenced on Tuesday 19 November 2019 (AEDT).

A resolution is being worked on as a priority and we will provide more information as it becomes available. We apologise for any inconvenience this may cause.


My Health Record - HI Service Vendor Environment - degradation - 26 Nov 2019

The Australian Government Department of Human Services (the department) would like to advise that the Healthcare Identifiers (HI) Service VENDOR environment experienced a degradation of service during Tuesday 19 November during the period 11:09 AM to 11:55 am (AEDT).  

This issue is now resolved.

 

 

By operation of the Public Governance, Performance and Accountability (Establishing the Australian Digital Health Agency) Rule 2016, on 1 July 2016, all the assets and liabilities of NEHTA will vest in the Australian Digital Health Agency. In this website, on and from 1 July 2016, all references to "National E-Health Transition Authority" or "NEHTA" will be deemed to be references to the Australian Digital Health Agency. PCEHR means the My Health Record, formerly the "Personally Controlled Electronic Health Record", within the meaning of the My Health Records Act 2012 (Cth), formerly called the Personally Controlled Electronic Health Records Act 2012 (Cth).

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