ARCHIVED NOTICES
Services Australia advice: Public Holiday – Monday 13 March 2023
Services Australia advises that there will be a change in the availability of the Developer Liaison and Online Technical Support (OTS) teams over the upcoming public holiday (ACT, SA, VIC, TAS) on Monday 13 March 2023.
- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEDT).
- The Developer Liaison and OTS Product Integration teams will not be available.
The vendor environment will be available.
Should you have any queries regarding this advice please contact the Developer Liaison team at [email protected]
Services Australia advice: Australia Day Public Holiday - OTS and SVT environment availability
Services Australia advises that there will be a change in the availability of the Online Technical Support (OTS) teams for the upcoming Australia Day public holiday on Thursday 26 January 2023.
- The OTS Support Desk will not be available. The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.
- The Developer Liaison team will not be available.
- The OTS Product Integration team will not be available.
The SVT environment will be available but unsupported on Thursday 26 January 2023.
Should you have any queries regarding this advice please contact the Developer Liaison team at [email protected]
Services Australia advice: OTS and SVT environment for holiday season and New Year 2022/2023
Please be advised of the following arrangements for the Online Technical Support (OTS) teams, and the Software Vendor Test (SVT) environment during the Christmas and New Year period:
Online Technical Support
The Product Integration, Technical Support Desk and Developer Liaison teams will be unavailable as of COB Thursday 22 December 2022 and will return Tuesday 3 January 2023. The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.
The Health Systems Developer Portal and Developer Testing Support System will be available but unsupported from Friday 23 December 2022 to Monday 2 January 2023 inclusive.
SVT Environment
Please refer to the table below:
| Day |
Date |
Vendor environment availability |
|
Thursday
|
22/12/2022
|
Available
|
|
Friday
|
23/12/2022
|
The vendor environment will be available from
8.30am to 11:00pm (AEDT) daily,
however will be unsupported throughout this period
|
|
Saturday
|
24/12/2022
|
|
Sunday
|
25/12/2022
|
|
Monday
|
26/12/2022
|
|
Tuesday
|
27/12/2022
|
|
Wednesday
|
28/12/2022
|
|
Thursday
|
29/12/2022
|
|
Friday
|
30/12/2022
|
|
Saturday
|
31/12/2022
|
|
Sunday
|
1/01/2023
|
|
Monday
|
2/01/2023
|
|
Tuesday
|
3/01/2023
|
Available
|
Should you have any queries regarding this advice please contact the Developer Liaison team at [email protected].
Online Technical Support would like to take this opportunity to wish you and your family all the best for this holiday season and for the New Year.
(Last updated 14 September 2022, 10.00 AM AEST)
Upcoming changes to My Health Record SVT environment – blackout period and UAT
This information is for developers and technical staff who use the My Health Record Software Vendor Test (SVT) environment for business-to business (B2B).
As part of the changes for the new Health API Gateway, the My Health Record SVT environment will be upgraded. The release notes cover details of the changes.
- Download Release Notes - PDF 300KB
There will be a blackout period for the current SVT environment from 15 September to 12 October and no My Health Record NOC testing can be done during this time. User acceptance testing (UAT) of the new SVT environment will be conducted between 21 September and 12 October 2022.
The key dates are:
- Thursday 15 September to Tuesday 20 September
My Health Record SVT environment upgrade for B2B
- Thursday 15 September to Wednesday 12 October
Blackout period for current SVT environment (no My Health Record NOC testing)
- Wednesday 21 September to Wednesday 12 October
UAT of new My Health Record SVT
- Thursday 13 October
New My Health Record SVT environment available for B2B
Testing new SVT environment
If you would like to be involved in testing the new SVT environment to ensure a seamless connection for your software, please email [email protected]
Testing will include:
- connecting to the new SVT environment
- undertaking basic checks to ensure your software runs as expected.
If you have not yet changed your SVT endpoints, you need to do this before testing. Please see details below.
If you have any technical questions, please email [email protected]
Timeframe for production environment changes
Changes for the B2B gateway (production environment) are on track for November 2022.
(Last updated 30 June 2022, 10.00 AM AEST)
Configuration changes required for My Health Record Software Vendor Test environment
On 25 May, the Australian Digital Health Agency changed the endpoints to the My Health Record Software Vendor Test (SVT) environment and the My Health Record public SSL certificate.
These changes were required because the Agency moved the endpoints for SVT from the previous Global Switch data centre to an Agency-managed secure hosting service, which is Certified Strategic under the Australian Government’s Hosting Certification Framework.
Software endpoints must now be updated so that you can continue to use the SVT environment. The current endpoints are no longer accessible.
My Health Record - Data Centre Rehosting - SVT Certificates V1.1 removes the Apache Server instructions and text files related to language translation.
Changes for B2B Gateway users
Endpoint updates in SVT environment
The old and new FQDN details for SVT in the B2B Gateway domain are as follows.
|
Old FQDN (no longer accessible)
|
New FQDN
|
|
b2b.ehealthvendortest.health.gov.au
|
services.svt.gw.myhealthrecord.gov.au
|
|
registrations.ehealthvendortest.health.gov.au
|
registrations.svt.gw.myhealthrecord.gov.au
|
There are no changes required to endpoints in the My Health Record production environment.
Add new My Health Record public SSL certificate in trust store
Software systems connected to the SVT environment must trust the new My Health Record public SSL certificate.
- Download the My Health Record - B2B SVT certificate v1.1
Changes for FHIR Mobility Gateway domain users
Endpoint updates in SVT environment
The old and new FQDN details for SVT in the FHIR Mobility Gateway domain are as follows.
|
Old FQDN (no longer accessible)
|
New FQDN
|
|
For apps using interaction model 4
|
|
api.ehealthvendortest.health.gov.au
|
api.svt.gw.myhealthrecord.gov.au
|
|
For apps using interaction model 1
|
|
apinams.ehealthvendortest.health.gov.au
|
apinams.svt.gw.myhealthrecord.gov.au
|
|
Used by provider apps
|
|
apiprov.ehealthvendortest.health.gov.au
|
apiprov.svt.gw.myhealthrecord.gov.au
|
There are no changes required to endpoints in the My Health Record production environment.
Changes for National Provider Portal (NPP) and National Consumer Portal (NCP)
Endpoint updates in SVT environment
The old and new FQDN details for the test National Provider Portal (NPP) and test National Consumer Portal (NCP) domains are as follows.
There are no changes required to endpoints in the My Health Record production environment
Add new My Health Record public SSL certificate in trust stores
Any application using interaction model 4 and provider apps to connect to the SVT environment must trust the new My Health Record public SSL certificate in the app’s intermediary server trust store.
- Download the My Health Record - FHIR Mobility Certificate v1.1
Contacts for questions about these changes
Services Australia advice: Team name change from DevSupport to Developer Liaison
Services Australia advise that the Developer Support team has changed names and is now known as Developer Liaison.
Their email address has changed from [email protected] to [email protected] effective immediately.
During this transition period you will still be able to send emails ‘devsupport’ but please distribute this notice to all of your staff members who contact them.
My Health Record system SVT environment - Planned Maintenance - 19 October 2022
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 19 October 2022 from 5:00 PM – 9:00 PM (AEDT). The SVT environment will be unavailable for a small portion of this window to deployment patches to address security vulnerabilities that needs to be addressed within 48 hours.
As part of this maintenance, patches will be deployed to the Oracle HTTP Server to maintain the security posture of the MHR system. The patch release notes from Oracle do not suggest that there will be any impact to vendors, however there is still a risk that these patches may impact how vendors interact with the My Health Record system. Therefore, it is recommended that vendors perform connectivity testing in SVT on Thursday, 20 October 2022 by 2PM (AEDT).
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary. For technical support please contact [email protected].
(Last updated 19 September 2022, 01.30 PM AEST)
Invitation to take part in user acceptance testing for My Health Record SVT environment
This is a reminder email for developers and technical staff who want to be involved in user acceptance testing for the new My Health Record Software Vendor Test (SVT) environment.
As part of the upgrade to the new Health API Gateway, user acceptance testing of the new SVT environment will be conducted between 21 September 2022 and 12 October 2022. This will be during the blackout period for the existing SVT environment (15 September 2022 to 12 October 2022).
There will be no My Health Record Notice of Connection (NOC) testing during the blackout period.
Further details are available on the SVT system notification page on the Developer Centre.
If you would like to be involved in testing the new SVT environment to ensure a seamless connection for your software, please email [email protected]
Testing will include:
- connecting to the new SVT environment
- undertaking basic checks to ensure your software runs as expected.
If you have not yet changed your SVT endpoints, you need to do this before testing. Please see the Developer Centre for details of configuration changes required.
If you have any technical questions, please email [email protected]
Changes for the business-to-business (B2B) gateway (production environment) are on track for November 2022.
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record Software Vendor Test (SVT) environment between 5:00 PM and 11:00 PM, Tuesday 2 August 2022 (AEST). The SVT environment will be unavailable during this window.
This maintenance is scheduled outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record Software Vendor Test (SVT) environment between 5:00 PM and 10:00 PM, Tuesday, 26 July 2022 (AEST). The SVT environment will be unavailable during this window.
This maintenance is scheduled outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
Planned maintenance to the My Health Record systems Software Vendor Test
The My Health Record System Operator advises there will be planned maintenance to the My Health Record Software Vendor Test (SVT) environment between 5:00 PM and 8:00 PM, Tuesday, 19 July 2022 (AEST). The SVT environment will be unavailable during this window.
This maintenance is scheduled outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
Planned maintenance to the My Health Record system Software Vendor Test (SVT) environment - 20 July 2022
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 20 July 2022 from 5:00 PM – 9:00 PM (AEST). The SVT environment will be unavailable for a small portion of this window to deployment patches to address security vulnerabilities that needs to be addressed within 48 hours.
As part of this maintenance, patches will be deployed to the Oracle HTTP Server to maintain the security posture of the MHR system. The patch release notes from Oracle do not suggest that there will be any impact to vendors, however there is still a risk that these patches may impact how vendors interact with the My Health Record system. Therefore, it is recommended that vendors perform connectivity testing in SVT on Thursday, 21 July 2022 by 2 PM.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary. For technical support please contact [email protected].
My Health Record Release 14 Go-Live - SVT Environment - 22 July 2022
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Friday 22 July 2022. At this time, the SVT environment will be upgraded with the Release 14 codebase.
This upgrade focuses on Application product upgrades, Security and functional updates including enabling access of My Health Record via myGov (green) and the myGov Beta (blue), updates to National Consumer Portal (NCP) and Admin Portal (AP) to improve readability and remove 'consent' tick box, which is no longer required, and enhancement to control disconnected HPI-Os.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
It is recommended that vendors perform connectivity testing in SVT on Monday, 25 July and functional testing from Monday, 25 July to Friday, 5 August 2022.
Contact [email protected] or [email protected] for further advice about this message.
ARCHIVED NOTICES
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record Software Vendor Test (SVT) environment between 5:00PM Friday 24 June and 8:00AM Monday 27 June 2022 (AEST). The SVT environment will be unavailable during this window. Therefore, it is recommended that vendors perform connectivity testing in SVT on Monday 27 June 2022 once the change is complete.
This maintenance is scheduled outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record Software Vendor Test (SVT) environment between 5:00 PM Friday, 10 June and 8:00 AM Monday 13 June 2022 (AEST). The SVT environment will be unavailable during this window.
This maintenance is scheduled outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
Services Australia advice: Queens Birthday Public Holiday - OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Online Technical Support and Developer Support teams on the upcoming Queens Birthday Public Holiday (except QLD and WA) on Monday 13 June 2022.
- The OTS Product Integration and Helpdesk teams will not be available.
- The Developer Support team will not be available.
- The OTS Helpdesk phone number 1300 550 115 will be diverted to the on-call number for critical production issues for Eclipse and Easyclaim only.
The vendor environment will be available between 7:30am and 11:00pm (AEST) but unsupported during this public holiday.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record Software Vendor Test (SVT) environment between 5:00 PM Friday, 3 June and 8:00 AM Monday 6 June 2022 (AEST). The SVT environment will be unavailable during this window.
This maintenance is scheduled outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there was a planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Thursday 26 May 2022 between 3:30 PM and 3:45 PM (AEST). During this time Test Mobility Vendors may have observed service disruptions when transacting with My Health Record - Mobility APIs.
The System Operator apologises for any inconvenience this has caused.
Contact [email protected] for further advice about this message if necessary. For technical support please contact [email protected].
Services Australia advice: Reconciliation Day Public Holiday – OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams on the upcoming Reconciliation Day Public Holiday on Monday 30 May 2022.
- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEST).
- The Developer Support team will not be available.
- The OTS Product Integration team will not be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Services Australia advice: Renewing the TLS server certificate update - 4 May 2022
Services Australia will be renewing the TLS server certificate for the https://www3.medicareaustralia.gov.au endpoint on Wednesday 4 May at 8pm. The Certificate Authority is not changing therefore no user impact is expected. Please be aware of the change and optionally perform any verification you require to ensure your software continues to function correctly after the renewal takes place.
Should you have any questions about this advice, please contact the Developer Support team at [email protected]
My Health Record - Oracle patching - SVT Environment
The My Health Record System Operator advises there was a planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 20 April 2022 from 5:00 PM – 9:00 PM (AEST). The SVT environment was unavailable for a small portion of this window to deployment patches to address security vulnerabilities that needs to be addressed within 48 hours.
As part of this maintenance, patches were deployed to the Oracle HTTP Server (OHS) to maintain the security posture of the MHR system. The patch release notes from Oracle do not suggest that there will be any impact to vendors, however there is still a risk that these patches may impact how vendors interact with the My Health Record system. Therefore, it is recommended that vendors perform connectivity testing in SVT.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary. For technical support please contact [email protected].
Services Australia advice – ANZAC Day Public Holiday 2022
Please be advised that the OTS Helpdesk, OTS Product Integration and Developer Support teams will be unavailable on Monday 25 April 2022 due to the ANZAC Day public holiday.
The vendor environment will be available but unsupported.
Our standard out-of-hours contacts and emergency procedures will continue to operate during this time.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected]..
Services Australia advice: Developer Support, OTS and SVT environment for Easter period 2022
Please be advised of the following arrangements for the Developer Support and Online Technical Support (OTS) teams, and the Software Vendor Test (SVT) environment during the Easter period 2022:
OTS and Developer Support
The Developer Support, OTS Product Integration and OTS Support Desk teams will be unavailable as of COB Thursday 14 April 2022 and will return Tuesday 19 April 2022. The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.
The Health Systems Developer Portal and Developer Testing Support System will be available but unsupported from 15 April 2022 to 18 April 2022. Any technical issues that arise will be investigated the next business day.
SVT Environment
Please refer to the table below:
|
Day
|
Date
|
Vendor environment availability
|
|
Thursday
|
14/04/2022
|
Available (Normal business day support)
|
|
Friday
|
15/04/2022
|
The vendor environment will be available from 8.30am to 11:00pm (AEST) daily, however will be unsupported throughout this period
|
|
Saturday
|
16/04/2022
|
|
Sunday
|
17/04/2022
|
|
Monday
|
18/04/2022
|
|
Tuesday
|
19/04/2022
|
Available (Normal business day support)
|
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
Developer Support and Online Technical Support would like to take this opportunity to wish you all a happy and safe Easter period.
My Health Record - Planned Maintenance to SVT environment - 20 April 2022
The My Health Record (MHR) System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday 20 April 2022 from 5:00 PM – 9:00 PM (AEST). The SVT environment will be unavailable for a small portion of this window to deploy patches to address security vulnerabilities that needs to be addressed within 48 hours.
As part of this maintenance, patches will be deployed to maintain the security posture of the MHR system. The patch release notes from Oracle do not suggest that there will be any impact to vendors, however there is still a risk that theses patches may impact how vendors interact with the My Health Record System. Therefore, it is recommended that vendors perform connectivity testing in SVT on Thursday 21 April 2022 by 2pm.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary. For technical support please contact [email protected].
My Health Record Release 13.1.2 Go-Live - SVT Environment
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday 23 March 2022 from 5:00 PM – 9:00 PM (AEDT). At this time, the SVT environment will be upgraded with the Release 13.1.2 codebase.
This upgrade focuses on security updates for the Software Vendor Test environment.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
It is recommended that vendors perform connectivity testing in SVT from Thursday 24 March 2022.
Contact [email protected] or [email protected] for further advice about this message.
Services Australia advice: Public Holiday – Monday 14 March 2022
Please be advised that there is a Public Holiday scheduled on Monday 14 March 2022 for ACT, Victoria, South Australia and TAS.
- The OTS Product Integration and Helpdesk teams will not be available.
- The Developer Support team will not be available.
- The OTS Helpdesk phone number 1300 550 115 will be operating as per normal from 8.30am to 5pm AEDT
The vendor environment will be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected]
January Critical Oracle Patching
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 19 January 2022 from 5:00 PM – 9:00 PM (AEST). The SVT environment will be unavailable for a small portion of this window to deploy patches to address security vulnerabilities that needs to be addressed within 48 hours.
As part of this maintenance, patches will be deployed to the Oracle HTTP Server to maintain the security posture of the MHR system. The patch release notes from Oracle do not suggest that there will be any impact to vendors, however there is still a risk that these patches may impact how vendors interact with the My Health Record system. Therefore, it is recommended that vendors perform connectivity testing in SVT on Thursday, 20 January 2022 by 2pm.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary. For technical support please contact [email protected].
My Health Record SVT Christmas and New Year period availability
The My Health Record System Operator advises that between 5:00PM Thursday 23 December 2021 and 8:30AM Monday 10 January 2022 (AEDT) there will be limited support available to vendors.
The environment will remain available Monday to Friday, 8:30AM – 5:00PM (AEDT) throughout this window except on NSW Public Holidays (27 and 28 December 2021 and 3 January 2022). Please note, vendors will still be able to access the environment on public holidays, however any environment issues occurring on these days will be resolved the next business day.
- Some My Health Record services may not be available due to reduced HI Vendor availability during this window
- New Service requests will not be supported during this window
To report any issues during the shutdown period, please see https://www.digitalhealth.gov.au/about-the-agency/help-centre for contact details.
Full support will resume from 8:30AM Monday 10 January 2022 (AEDT).
My Health Record Release 13.0.1 Go-Live - SVT Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Tuesday 14 December 2021. At this time, the SVT environment will be upgraded with the Release 13.0.1 codebase.
This upgrade focuses on security and functional updates including an update to the COVID-19 Dashboard, which would provide COVID-19 booster dose administration information and alerts as well as updates to the National Consumer Portal (NCP) and National Provider Portal (NPP) to allow users exempt from/allergic to COVID-19 vaccines to access the COVID-19 digital certificate.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
It is recommended that vendors perform connectivity testing in SVT on Wednesday, 15 December 2021 and functional testing from Wednesday 15 December 2021 to Friday 31 December 2021.
Contact [email protected] or [email protected] for further advice about this message.
Read more: My Health Record - Release 13.0.1 - SVT Vendor Release Notes v1.0.0.pdf
My Health Record Release 13 Go-Live - SVT Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00pm (AEDT) on Tuesday 26 October 2021. At this time, the SVT environment will be upgraded with the Release 13 codebase.
This upgrade focuses on security and functional updates including the COVID-19 Dashboard, Immunisation History Statement and COVID-19 Digital Certificate HTTP code adjustments.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message.
Read more: My Health Record - Release 13 - SVT Vendor Release Notes v1.0.0.pdf
My Health Record critical patching
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 20 October 2021 from 5:00pm – 9:00pm (AEDT). The SVT environment will be unavailable for a small portion of this window to deploy patches to address security vulnerabilities that need to be addressed within 48 hours.
As part of this maintenance, patches will be deployed to maintain the security posture of the MHR system. The patch release notes from Oracle do not suggest that there will be any impact to vendors, however there is still a risk that these patches may impact how vendors interact with the My Health Record system. Therefore, it is recommended that vendors perform connectivity testing in SVT on Thursday, 21 October 2021 by 2:00pm (AEDT).
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary. For technical support please contact [email protected].
***AMENDED*** My Health Record Release 12.2.1 Go-Live - SVT Environment
The My Health Record System Operator advises the planned upgrade to the My Health Record system Software Vendor Test (SVT) environment has been rescheduled from after 5:00 PM (AEST) on Monday 13 September 2021 to 5:00 PM (AEST) on Wednesday 15 September 2021. At this time, the SVT environment will be upgraded with the Release 12.2.1 codebase.
This upgrade focuses on security and functional updates includes a change to the notifications and on-screens alerts in National Consumer Portal (NCP), the National Provider Portal (NPP) and B2B, and International COVID-19 Vaccination Certificate (ICVC) Information Text.
This environment upgrade is outside of the advertised available hours for the SVT environment.
The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message.**Amended** Read more: my-health-record-release-12.2.1-svt-vendor-release-notes-v2.0.0-13-09-21.pdf
My Health Record Exadata Patching - SVT Environment
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Friday 6 August 2021 from 5:00 PM – 9:00 PM (AEST). The SVT environment will be unavailable for a portion of this window.
This environment maintenance is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
My Health Record Release 12.2 Go-Live - SVT Environment
The My Health Record System Operator advises the planned upgrade of My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Tuesday 27 July 2021 has been postponed to after 5:00 PM (AEST) on Wednesday 28 July 2021. At this time, the SVT environment will be upgraded with the Release 12.2 codebase.
This upgrade introduces the ability for consumers to retrieve their COVID-19 Digital Certificate in PDF form to provide proof of vaccination where required. The My Health Record mobility gateway has been updated with a new API to allow retrieval of the PDF.
Security patches will also be applied to the SVT environment as part of active vulnerability management practices. While this should not impact your connectivity, we recommend that vendors test against the SVT ahead of the Release 12.2 Go-Live to ensure no impacts.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message.
Read more: My Health Record - Release 12.2 v2.0.0 – Vendor Release Notes
Services Australia advice: Planned upgrade to My Health Record vendor test environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Tuesday 27 July 2021. At this time, the SVT environment will be upgraded with the Release 12.2 codebase.
This upgrade introduces the ability for consumers to retrieve their COVID-19 Digital Certificate in PDF form to provide proof of vaccination where required. The My Health Record mobility gateway has been updated with a new API to allow retrieval of the PDF.
Security patches will also be applied to the SVT environment as part of active vulnerability management practices. While this should not impact your connectivity, we recommend that vendors test against the SVT ahead of the Release 12.2 Go-Live to ensure no impacts.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message.
Read more: My Health Record - Release 12.2 v1.0.0 – Vendor Release Notes
My Health Record Software Vendor Test (SVT) Environment – Completed Maintenance
The My Health Record System Operator advises that planned maintenance occurred in the My Health Record system Software Vendor Test (SVT) environment on Tuesday 1 June 2021 from 8:00 PM – 11:00 PM (AEST). The SVT environment was unavailable for a portion of this window.
Please note, this maintenance was scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this caused.
If any issues were encountered, vendors should contact [email protected]ture.com.
Services Australia advice: Reconciliation Day Public Holiday - OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams on the upcoming Reconciliation Day Public Holiday on Monday 31 May 2021.
- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEST).
- The Developer Support team will not be available.
- The OTS Product Integration team will not be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
My Health Record Release 12.1 Go-Live - SVT Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Monday 24 May 2021. At this time, the SVT environment will be upgraded with the Release 12.1 codebase.
This upgrade introduces the ability for consumers to retrieve their Immunisation History Statement in PDF form to provide proof of vaccination where required. The My Health Record FHIR mobility gateway has been updated with a new API to allow retrieval of the PDF.
Security patches will also be applied to the SVT environment as part of active vulnerability management practices. While this should not impact your connectivity, we recommend that vendors test against the SVT ahead of the Release 12.1 Go-Live to ensure no impacts.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message.
My Health Record Software Vendor Test (SVT) Environment – Urgent Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 05 May 2021 from 5:00 PM – 10:00 PM (AEST). The SVT environment will be unavailable for a portion of this window. As part of this maintenance, patches will be deployed to maintain the security posture of the MHR system.
Connectivity for vendors with specific Java configurations and settings on the vendor system may experience failures.
Post application of the patches, the SSL handshake is expected to fail if vendors use an SSLv2 record for Client Hello. In order to avoid handshake failures, Java-based clients need to be on a minimum Java version of 1.6_111. Java 6 expired support in December 2018. Oracle support has recommended maintaining your client and server implementations with JDK 8u181 or later. Connectivity testing should be performed by vendors who believe they may be impacted. Please reach out to [email protected] for further information if required.
Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause.
If any issues are encountered, vendors should contact [email protected] the next business day.
Services Australia advice: ANZAC Day Public Holiday - OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams on the upcoming ANZAC Day Public Holiday on Monday 26 April 2021.
- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEST).
- The Developer Support team will be available during business hours, however with limited staff available.
- The OTS Product Integration team will not be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected].
My Health Record Release 12 is Live - SVT Environment
The SVT environment has been upgraded with the Release 12 codebase.
This upgrade introduces the new consolidated immunisation view via the B2B gateway and GetDocumentList web service call. No changes are required to vendor systems. The My Health Record FHIR mobility gateway will be upgraded at a later stage (timing to be confirmed). Details of changes and test data are in the attached release notes.
Contact [email protected] or [email protected] for further advice about this message.
My Health Record Release 12 Go-Live - SVT Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEST) on Thursday 15 April 2021. At this time, the SVT environment will be upgraded with the Release 12 codebase.
This upgrade introduces the new consolidated immunisation view via the B2B gateway and GetDocumentList web service call. No changes are required to vendor systems. The My Health Record FHIR mobility gateway will be upgraded at a later stage (timing to be confirmed). Details of changes are in the attached release notes.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message.
Release Note: My Health Record - Release 12 - SVT Vendor Release Notes v2.0.0.pdf
My Health Record Release 11.1.7 and Release 11.2 Go-Live - SVT Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEDT) on Thursday 11 March 2021. At this time, the SVT environment will be upgraded with the Release 11.1.7 codebase. Please note that the Release 11.1.7 codebase has been retrofitted into the Release 11.2 codebase, which was deployed into the SVT environment in February 2021. Further details regarding Release 11.1.7 are attached.
This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this.
Services Australia advice: Canberra Day Public Holiday – OTS and Developer Support availability
Services Australia advises that there will be a change in the availability of the Developer Support and Online Technical Support (OTS) teams over the upcoming Canberra Day public holiday on Monday 8 March 2021.
- The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEDT).
- The Developer Support and OTS Product Integration teams will not be available.
Should you have any queries regarding this advice please contact the Developer Support team at [email protected]
ACTION IS REQUIRED: My Health Record B2B and Mobile Gateway SSL Certificate Renewal & Release 11.2 - SVT Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEDT) on Friday 5 February 2021 (rescheduled from Tuesday 2 February). At this time, there will be a My Health Record B2B and Mobile Gateway SSL Certificate update to the SVT My Health Record system certificates below:
- b2b.ehealthvendortest.health.gov.au
- apinams.ehealthvendortest.health.gov.au
- api.ehealthvendortest.health.gov.au
As part of the renewal of these certificates, the Intermediate CA is also changing from ‘DigiCert SHA2 Secure Server CA’ to ‘DigiCert TLS RSA SHA256 2020 CA1’. Please note that there will be a short outage while the certificates are being replaced and therefore the upgrade is outside of the advertised available hours for the SVT environment.
ACTION IS REQUIRED before Monday 1 February 2021 by vendors of software that connect to the My Health Record SVT environment to ensure communication with the My Health Record System B2B and Mobility gateway will not be affected by the change. To assess if your software product could be impacted by the renewal of the My Health Record B2B or Mobile Gateway SSL certificate, you should clarify the following:
- Is your product explicitly configured to trust the My Health Record B2B or Mobile Gateway SSL certificates issued above?
- Is DigiCert TLS RSA SHA256 2020 CA1 absent from your trust store?
If you answered ‘YES’, you will be required to trust the renewed certificates and/or to install the new DigiCert Intermediate CA (DigiCert TLS RSA SHA256 2020 CA1) on your application server in the Trusted CA store before Monday 1 February 2021. It is recommended to trust both the current and new Digicert Intermediate CA. Please contact us for the renewed certificates or for additional details.
Please note that SSL Certificates will also be renewed in the My Health Record Production Environment. Details regarding the Production certificates will be distributed separately.
Technical Notice of My Health Record Gateway Certificate Renewal
The SVT My Health Record systems will be renewing their Secured Socket Layer (SSL) certificate. If any software vendor has chosen to implement explicit trust against an instance of the My Health Record B2B or Mobility Gateway SSL certificate, there is a risk that the SSL certificate validation flow may fail under the following situations:
- The software explicitly trusts a particular instance of the My Health Record SSL certificate; or
- My Health Record B2B or Mobility Gateway SSL certificate has been renewed but the vendor trust store has not been updated.
Which certificates are being renewed?
In addition to the certificate refresh, there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEDT) on Tuesday 9 February 2021 (rescheduled from Tuesday 2 February). At this time, the SVT environment will be upgraded to the latest codebase of the My Health Record system Release 11.2. All functionality of the SVT environment will remain available. Please note, the environment upgrade is outside of the advertised available hours for the SVT environment. Further details regarding Release 11.2 of the My Health Record system can be found in the attached Vendor Release Notes.
Contact [email protected] or [email protected] for further advice about this message or to request the certificates.
ACTION IS REQUIRED: My Health Record B2B and Mobile Gateway SSL Certificate Renewal & Release 11.2 - SVT Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment after 5:00 PM (AEDT) on Tuesday 2 February 2021. At this time, the SVT environment will be upgraded to the latest codebase of the My Health Record system Release 11.2. All functionality of the SVT environment will remain available. Please note, the environment upgrade is outside of the advertised available hours for the SVT environment. Further details regarding Release 11.2 of the My Health Record system will be shared closer to the upgrade window.
In addition to the R11.2 System Upgrade, there will be a My Health Record B2B and Mobile Gateway SSL Certificate update to the SVT My Health Record system certificates below:
- b2b.ehealthvendortest.health.gov.au
- apinams.ehealthvendortest.health.gov.au
- api.ehealthvendortest.health.gov.au
As part of the renewal of these certificates, the Intermediate CA is also changing from ‘DigiCert SHA2 Secure Server CA’ to ‘DigiCert TLS RSA SHA256 2020 CA1’.
ACTION IS REQUIRED by vendors of software that connect to the My Health Record SVT environment to ensure communication with the My Health Record System B2B and Mobility gateway will not be affected by the change. To assess if your software product could be impacted by the renewal of the My Health Record B2B or Mobile Gateway SSL certificate, you should clarify the following:
- Is your product explicitly configured to trust the My Health Record B2B or Mobile Gateway SSL certificates issued above?
- Is DigiCert TLS RSA SHA256 2020 CA1 absent from your trust store?
If you answered ‘YES’, you will be required to trust the renewed certificates and/or to install the new DigiCert Intermediate CA (DigiCert TLS RSA SHA256 2020 CA1) on your application server in the Trusted CA store. It is recommended to trust both the current and new Digicert Intermediate CA. Please contact us for the renewed certificates or for additional details.
Please note that SSL Certificates will also be renewed in the My Health Record Production Environment. Details regarding the Production certificates will be distributed separately.
Technical Notice of My Health Record Gateway Certificate Renewal
The SVT My Health Record systems will be renewing their Secured Socket Layer (SSL) certificate. If any software vendor has chosen to implement explicit trust against an instance of the My Health Record B2B or Mobility Gateway SSL certificate, there is a risk that the SSL certificate validation flow may fail under the following situations:
- The software explicitly trusts a particular instance of the My Health Record SSL certificate; or
- My Health Record B2B or Mobility Gateway SSL certificate has been renewed but the vendor trust store has not been updated.
Which certificates are being renewed?
The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message or to request the certificates.
My Health Record SVT Christmas and New Year period Availability: The My Health Record System Operator advises that between 5:00PM Wednesday 23 December 2020 and 8:30AM Monday 11 January 2021 (AEDT) there will be limited support available to vendors:
- The environment will remain available and fully supported Monday to Friday, 8:30AM – 5:00PM (AEDT) throughout this window except on Public Holidays (25 and 28 December 2020 and 1 January 2021).
Please note, vendors will still be able to access the environment on Public Holidays, however any environment issues occurring on these days will be resolved the next business day.
- Some My Health Record services may not be available due to reduced HI Vendor Availability during this window.
- Service requests will not be supported during this window.
Full support will resume from 8:30AM Monday 11 January 2021 (AEDT).
To report any issues during the shutdown period, please see https://www.digitalhealth.gov.au/about-the-agency/help-centre for contact details.
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Thursday 24 September 2020 from 5:30 PM – 8:30 PM (AEST). The SVT environment will be unavailable throughout the duration of this window.
Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause.
For technical support, please contact [email protected].
If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Friday 11 September 2020 from 6:00PM – 9:00PM (AEST). The SVT environment will be unavailable throughout the duration of this window.
Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause.
For technical support, please contact [email protected].
If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Monday 24 August 2020 from 6:00PM to 9:00PM (AEST). The SVT environment will be unavailable throughout the duration of this window.
Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause.
For technical support, please contact [email protected].
If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Tuesday 18 August 2020 from 6:00PM – 9:00PM (AEST). The SVT environment will be unavailable throughout the duration of this window.
Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause.
For technical support, please contact [email protected].
If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
Priority 2 incident - SVT incident restored
The System Operator would like to advise that the My Health Record system Software Vendor Test environment experienced a degradation of service and apologises for any inconvenience this may have caused.
During the degradation of service, software vendors would have experienced errors accessing the Software Vendor Test environment via the B2B Channel.
This service degradation commenced at 8:30AM Monday 3 August 2020 (AEST) and services were restored at 10:00AM Monday 3 August 2020 (AEST).
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected]
Services Australia advises that the team known as ‘OTS Liaison’ has changed names and will now be known as ‘Developer Support’.
Our email address is now [email protected].
What this means for you
Developer Support will continue to be responsible for the Health Systems Developer Portal and can assist you with:
- portal registrations
- seeking test data to begin development, and
- seeking production access for applications on completion of certification testing.
We will also continue to send business communications relating to Services Australia programs and the availability of ICT systems.
Please use the above email address for all your administration enquiries.
The OTS Helpdesk team and OTS Product Integration team have not changed.
- OTS Helpdesk assists with the diagnosis and resolution of technical issues during the development and production phases. The team also engages other areas within the agency to seek a solution where required. For technical queries call 1300 550 115 or email [email protected].
- OTS Product Integration team tests and grants your application/s with production certification. For assistance call 1300 550 115 or email [email protected].
International callers will need to call direct to +61 2 6124 7386.
My Health Record Software Vendor Test (SVT) Environment – Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Thursday 23 July 2020 from 5:00PM – 7:00PM (AEST).
Mobile applications may experience interruptions with token generation throughout the duration of this window. All functionality of the SVT environment will otherwise remain available.
Please note, this maintenance has been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause.
For technical support, please contact [email protected].
If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
My Health Record Software Vendor Test (SVT) System Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment during the following windows:
Thursday 2 April 2020 from 5:30 PM – 7:30 PM (AEDT)
During this change window, a critical patch will be applied to the SVT environment and will require a 30-minute outage for mobile applications at the conclusion of the change, from approximately 7:00 PM to 7:30 PM (AEDT) Thursday 2 April 2020. All functionality of the SVT environment will otherwise remain available throughout the duration of this window. This change does not require a change to vendor products.
Please note, these maintenance activities have been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause.
For technical support please contact [email protected].
If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
My Health Record Software Vendor Test (SVT) System Planned Maintenance
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment during the following windows:
Saturday 28 March 2020 from 8:30 AM – 2:30 PM (AEDT)
During this change window, a critical patch will be applied to the SVT environment and will require a 3.5-hour outage from 9:00 AM – 12:30 PM (AEDT) Saturday 28 March 2020 where vendors will not be able to connect to the My Health Record SVT environment. This change does not require a change to vendor products.
Please note, these maintenance activities have been scheduled outside the advertised supported hours for the SVT environment. The System Operator apologises for any inconvenience this may cause.
For technical support please contact [email protected].
If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
My Health Record R11 System Upgrade + B2B and Mobile Gateway SSL Certificate Renewal - SVT Environment
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 7:30 PM (AEDT) Tuesday 17 March 2020. During this change window, the SVT environment will be upgraded to the latest codebase of the My Health Record system Release 11 Upgrade. All functionality of the SVT environment will remain available.
Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00 PM to 7:30 PM (AEDT) on Tuesday 17 March 2020. Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.
Release 11 of the My Health Record system is focussed on delivering Functional and Technical enhancements including enabling the upload and access of Goals of Care documents and Medicines View Enhancements. This change does not require a change to vendor products.
In addition to the R11 System Upgrade, there will be a My Health Record B2B and Mobile Gateway SSL Certificate update to the SVT My Health Record system certificates below.
- b2b.ehealthvendortest.health.gov.au
- apinams.ehealthvendortest.health.gov.au
- api.ehealthvendortest.health.gov.au
Action may be required by vendors of software that connect to My Health Record System SVT environment to ensure communication with the My Health Record System B2B and Mobility gateway will not be affected by the change.
To assess if your software product could be impacted by the renewal of the My Health Record B2B or Mobile Gateway SSL certificate, you should clarify the following:
- Is your product explicitly configured to trust the My Health Record B2B or Mobile Gateway SSL certificates issued above?
If you answered “YES”, you will be required to trust the renewed certificate. Please contact us for the renewed certificate.
Technical Notice of My Health Record Gateway Certificate Renewal
The SVT My Health Record systems will be renewing their Secured Socket Layer (SSL) certificate.
If any software vendor has chosen to implement explicit trust against an instance of the My Health Record B2B or Mobility Gateway SSL certificate, there is a risk that the SSL certificate validation flow may fail under the following situations:
- The software explicitly trusts a particular instance of the My Health Record SSL certificate; or
- My Health Record B2B or Mobility Gateway SSL certificate has been renewed but the vendor trust store has not been updated.
Which certificates are being renewed?
The System Operator apologises for any inconvenience this will cause.
Contact [email protected] or [email protected] for further advice about this message if necessary or to request the certificates.
For technical support please contact [email protected].
The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 7:30 PM (AEDT) Monday, 2 March 2020.
During this change window, the SVT environment will undergo planned maintenance in preparation for the My Health Record system Release 11 Upgrade. All functionality of the SVT environment will remain available.
Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00 PM to 7:30 PM (AEDT) on Monday, 2 March 2020. Please note, the environment maintenance is outside of the advertised available hours for the SVT environment.
Release 11 of the My Health Record system is focussed on delivering Functional and Technical enhancements including enabling the upload and access of Goals of Care documents and Medicines View Enhancements. This change does not require a change to vendor products.
The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 7:30 PM (AEDT) Friday, 21 February 2020.
During this change window, the SVT environment will be upgraded to the latest codebase in preparation for My Health Record system Release 11 Upgrade. All functionality of the SVT environment will remain available.
Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00 PM to 7:30 PM (AEDT) on Friday, 21 February 2020. Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.
Release 11 of the My Health Record system is focussed on delivering Functional and Technical enhancements including enabling the upload and access of Goals of Care documents and Medicines View Enhancements. This change does not require a change to vendor products.
The System Operator apologises for any inconvenience this will cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
Services Australia: System degradation to Healthcare Identifiers (HI) Service PRODUCTION environment
Services Australia would like to advise that the Healthcare Identifiers (HI) Service PRODUCTION environment experienced a degradation of service between 15:55pm AEDT and 18:05 pm AEDT on Wednesday 5 February 2020.
This issue has been resolved.
We apologise for any inconvenience this may have caused.
Should you have any queries regarding this advice please contact the department's Online Technical Support team at [email protected].
My Health Record 22 January, 2020
The My Health Record System Operator advises there will be planned patching to the My Health Record system Software Vendor Test (SVT) environment from 6:00 PM – 7:00 PM Wednesday, 22 January, 2020 (AEDT).
During this change window, a critical security patch will be applied to the SVT environment and hence will require a 1-hour outage from 6:00 PM – 7:00 PM (AEDT) Wednesday, 22 January, 2020 where vendors will not be able to connect to the My Health Record SVT environment. This change does not require a change to vendor products.
Please note, this change has been scheduled outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this may cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
My Health Record R11 Software Vendor Test (SVT) System Upgrade - 6 January, 2020
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 10:30 PM Monday, 6 January, 2020 (AEDT).
During this change window, the SVT environment will be realigned to the latest codebase in preparation for My Health Record system Release 11.
Release 11 of the My Health Record system is focussed on delivering Functional and Technical enhancements including enabling the upload and access of Goals of Care documents and Medicines View Enhancements. This change does not require a change to vendor products. Please see the attached Release Note* for more information. (*Updated 10 January, 2020)
Please note, all functionality of the SVT environment will remain available during this window. The environment upgrade has also been scheduled outside the advertised available hours for the SVT environment to minimise any potential impact.
The System Operator apologises for any inconvenience this may cause.
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected].
Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.
My Health Record SVT Christmas and New Year period - 20 December 2019
The My Health Record System Operator advises that between 5:30PM Friday 20 December 2019 and 8:30AM Monday 6 January 2019 (AEDT) there will be limited support available to vendors:
- The environment will remain available and fully supported Monday to Friday, 8:30AM – 5:30PM (AEDT) throughout this window except on Public Holidays (25-26 December 2019 and 1 January 2020). Please note, vendors will still be able to access the environment on Public Holidays, however any environment issues occurring on these days will be resolved the next business day.
- Some My Health Record services may not be available due to HI Vendor Availability during this window.
- New service requests will not be supported during this window.
Full support will resume from 8:30AM Monday 6 January 2019 (AEDT).
Contact [email protected] for further advice about this message if necessary.
For technical support please contact [email protected] or [email protected].
Notices regarding the Production Environment are available at: https://developer.digitalhealth.gov.au/resources/news/my-health-record-production-system-notifications
My Health Record R10.2.2 Software Vendor Test (SVT) Patch System Upgrade (10 Dec 2019 - 5.30pm-7.30pm AEDT)
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 7:30 PM Tuesday, 10 December, 2019 (AEDT).
During this change window, the SVT environment will be realigned to the latest codebase of My Health Record system Release 10.2.2 Patch Upgrade. All functionality of the SVT environment will remain available.
Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00pm – 7:30pm (AEDT) on Tuesday, 10 December, 2019. Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.
The Release 10.2.2 of the My Health Records system is focused on delivering security patches and upgrades to align it to the latest versions and address any known security vulnerabilities. This change does not require a change to vendor products.
My Health Record R10.2.2 SVT Patch System Upgrade - Rescheduled to (7 Dec 2019 - 7.30pm AEDT)
The My Health Record System Operator advises the planned upgrade to Release 10.2.2 of the My Health Record system Production Environment has been rescheduled to occur from 7:30PM (AEDT) Saturday 7 December 2019 to 3:30AM (AEDT) Sunday 8 December 2019.
During this period, there will be a restricted-write period from 8:00PM (AEDT) Saturday 7 December to 1:00AM (AEDT) Sunday 8 December.
During the restricted-write period, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.
The following subset of write transactions to the My Health Record System will be disabled:
- Linking a myGov account to My Health Record
- Linking a PRODA account to National Provider Portal
- Resetting password and ULC linking via Admin Portal
- New Care Agency employee registration
- Notify Account Change (NAC) flow
Before the Restricted Write period ends, there will be a 30-minute outage for mobile applications from 12:30 AM (AEDT) to approximately 1:00 AM (AEDT) on Sunday 8 December 2019.
Release 10.2.2 of the My Health Record system is focussed on delivering technical and infrastructure patches and upgrades to align it to the latest versions and address any known security vulnerabilities. This change does not require a change to vendor products.
My Health Record - Software Vendor Test (SVT) Environment - degradation - 18 Nov 2019
The System Operator would like to advise that the My Health Record system Software Vendor Test environment experienced a degradation of service and apologizes for any inconvenience this may have caused.
This service degradation commenced at 10:10am on Monday 18 November 2019 (AEDT) and services were restored at 12:04pm Monday 18 November 2019 (AEDT).
During the degradation of service, software vendors would have experienced errors when performing upload document transactions in the Software Vendor Test environment.
My Health Record R10.2.2 SVT Patch System Upgrade (15 November 2019 - 5.30pm-7.30pm AEDT)
The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30pm to 7:30pm Friday 15 November 2019 (AEDT).
During this change window, the SVT environment will be upgraded to the latest codebase in preparation for My Health Record system Release 10.2.2 Patch Upgrade. All functionality of the SVT environment will remain available.
Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00pm on Friday 15 November 2019 (AEDT). Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.
Release 10.2.2 of the My Health Records system is focused on delivering security patches and upgrades to align it to the latest versions and address any known security vulnerabilities. This change does not require a change to vendor products.
