My Health Record SVT System - Notifications

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No current notifications

Contact [email protected] for further advice if you are experiencing any issues.
For technical support please contact [email protected]
Notices regarding the My Health Record Production System are available at: https://developer.digitalhealth.gov.au/resources/news/my-health-record-production-system-notifications


Resolved 

Services Australia: System degradation to Healthcare Identifiers (HI) Service PRODUCTION environment 

Services Australia would like to advise that the Healthcare Identifiers (HI) Service PRODUCTION environment experienced a degradation of service between 15:55pm AEDT and 18:05 pm AEDT on Wednesday 5 February 2020.

This issue has been resolved.  

We apologise for any inconvenience this may have caused.

Should you have any queries regarding this advice please contact the department's Online Technical Support team at [email protected].


My Health Record 22 January, 2020 

The My Health Record System Operator advises there will be planned patching to the My Health Record system Software Vendor Test (SVT) environment from 6:00 PM – 7:00 PM Wednesday, 22 January, 2020 (AEDT).

During this change window, a critical security patch will be applied to the SVT environment and hence will require a 1-hour outage from 6:00 PM – 7:00 PM (AEDT) Wednesday, 22 January, 2020 where vendors will not be able to connect to the My Health Record SVT environment. This change does not require a change to vendor products.

Please note, this change has been scheduled outside of the advertised available hours for the SVT environment. The System Operator apologises for any inconvenience this may cause. 

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected].

Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record R11 Software Vendor Test (SVT) System Upgrade - 6 January, 2020

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 10:30 PM Monday, 6 January, 2020 (AEDT).

During this change window, the SVT environment will be realigned to the latest codebase in preparation for My Health Record system Release 11.

Release 11 of the My Health Record system is focussed on delivering Functional and Technical enhancements including enabling the upload and access of Goals of Care documents and Medicines View Enhancements. This change does not require a change to vendor products. Please see the attached Release Note* for more information. (*Updated 10 January, 2020) 

Please note, all functionality of the SVT environment will remain available during this window. The environment upgrade has also been scheduled outside the advertised available hours for the SVT environment to minimise any potential impact.

The System Operator apologises for any inconvenience this may cause.  

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected].

Please note that issues are not expected for these changes. If any issues are encountered, vendors should contact [email protected] or [email protected] the next business day.


My Health Record SVT Christmas and New Year period - 20 December 2019

The My Health Record System Operator advises that between 5:30PM Friday 20 December 2019 and 8:30AM Monday 6 January 2019 (AEDT) there will be limited support available to vendors:

  • The environment will remain available and fully supported Monday to Friday, 8:30AM – 5:30PM (AEDT) throughout this window except on Public Holidays (25-26 December 2019 and 1 January 2020). Please note, vendors will still be able to access the environment on Public Holidays, however any environment issues occurring on these days will be resolved the next business day.
  • Some My Health Record services may not be available due to HI Vendor Availability during this window.
  • New service requests will not be supported during this window.

Full support will resume from 8:30AM Monday 6 January 2019 (AEDT).

Contact [email protected] for further advice about this message if necessary.

For technical support please contact [email protected] or [email protected].

Notices regarding the Production Environment are available at: https://developer.digitalhealth.gov.au/resources/news/my-health-record-production-system-notifications


My Health Record R10.2.2 Software Vendor Test (SVT) Patch System Upgrade (10 Dec 2019 - 5.30pm-7.30pm AEDT)

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30 PM to 7:30 PM Tuesday, 10 December, 2019 (AEDT).

During this change window, the SVT environment will be realigned to the latest codebase of My Health Record system Release 10.2.2 Patch Upgrade. All functionality of the SVT environment will remain available.

Before the conclusion of the change, there will be a 30-minute outage for mobile applicationsThis outage will commence at approximately 7:00pm – 7:30pm (AEDT) on Tuesday,  10 December, 2019.  Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.

The Release 10.2.2 of the My Health Records system is focused on delivering security patches and upgrades to align it to the latest versions and address any known security vulnerabilities. This change does not require a change to vendor products. 


My Health Record R10.2.2 SVT Patch System Upgrade - Rescheduled to (7 Dec 2019 - 7.30pm AEDT)

The My Health Record System Operator advises the planned upgrade to Release 10.2.2 of the My Health Record system Production Environment has been rescheduled to occur from 7:30PM (AEDT) Saturday 7 December 2019 to 3:30AM (AEDT) Sunday 8 December 2019.

During this period, there will be a restricted-write period from 8:00PM (AEDT) Saturday 7 December to 1:00AM (AEDT) Sunday 8 December.

During the restricted-write period, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions.

The following subset of write transactions to the My Health Record System will be disabled:

  • Linking a myGov account to My Health Record
  • Linking a PRODA account to National Provider Portal
  • Resetting password and ULC linking via Admin Portal
  • New Care Agency employee registration
  • Notify Account Change (NAC) flow

Before the Restricted Write period ends, there will be a 30-minute outage for mobile applications from 12:30 AM (AEDT) to approximately 1:00 AM (AEDT) on Sunday 8 December 2019.

Release 10.2.2 of the My Health Record system is focussed on delivering technical and infrastructure patches and upgrades to align it to the latest versions and address any known security vulnerabilities. This change does not require a change to vendor products.


My Health Record - Software Vendor Test (SVT) Environment - degradation - 18 Nov 2019

The System Operator would like to advise that the My Health Record system Software Vendor Test environment experienced a degradation of service and apologizes for any inconvenience this may have caused.

This service degradation commenced at 10:10am on Monday 18 November 2019 (AEDT) and services were restored at 12:04pm Monday 18 November 2019 (AEDT).

During the degradation of service, software vendors would have experienced errors when performing upload document transactions in the Software Vendor Test environment.


My Health Record R10.2.2 SVT Patch System Upgrade (15 November 2019 - 5.30pm-7.30pm AEDT)

The My Health Record System Operator advises there will be a planned upgrade to the My Health Record system Software Vendor Test (SVT) environment from 5:30pm to 7:30pm Friday 15 November 2019 (AEDT).

During this change window, the SVT environment will be upgraded to the latest codebase in preparation for My Health Record system Release 10.2.2 Patch Upgrade. All functionality of the SVT environment will remain available.

Before the conclusion of the change, there will be a 30-minute outage for mobile applications. This outage will commence at approximately 7:00pm on Friday 15 November 2019 (AEDT). Please note, the environment upgrade is outside of the advertised available hours for the SVT environment.

Release 10.2.2 of the My Health Records system is focused on delivering security patches and upgrades to align it to the latest versions and address any known security vulnerabilities. This change does not require a change to vendor products. 

By operation of the Public Governance, Performance and Accountability (Establishing the Australian Digital Health Agency) Rule 2016, on 1 July 2016, all the assets and liabilities of NEHTA will vest in the Australian Digital Health Agency. In this website, on and from 1 July 2016, all references to "National E-Health Transition Authority" or "NEHTA" will be deemed to be references to the Australian Digital Health Agency. PCEHR means the My Health Record, formerly the "Personally Controlled Electronic Health Record", within the meaning of the My Health Records Act 2012 (Cth), formerly called the Personally Controlled Electronic Health Records Act 2012 (Cth).

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